10 Best Mouseflow Alternatives For WordPress

10 Best Mouseflow Alternatives For WordPress

Last updated on Dec 6, 2024 by Josephine Remo | Reader Disclosure Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. We only recommend products that we believe will add value to our readers.

Are you searching for Mouseflow alternatives for your WordPress website? You’re in the right place!

Mouseflow is a popular tool that allows you to track how users interact with your site. It offers features like heatmaps, session recordings, and form analytics, helping you see where visitors click, how they navigate, and where they encounter obstacles.

However, Mouseflow isn’t the only tool available, and sometimes, it might not perfectly fit your needs or budget.

So, in this article, I’m sharing the best alternatives to Mouseflow, helping you select the ideal tool for monitoring user behavior and growing your business.

But first…

What Is Mouseflow?

Mouseflow alternatives

Mouseflow is a powerful web analytics tool used to monitor and understand how visitors interact with your website.

It’s designed to give you insight into user behavior, helping you optimize your site for better performance and engagement.

By using Mouseflow, you can track visitor activities in great detail, providing a clearer picture of what’s working on your site and what needs improvement.

Best Mouseflow Features:

  • Session Replay: Records user sessions so you can watch how specific visitors navigate your site. This feature helps identify where users click, hesitate, or drop off, allowing you to address specific issues.
  • Conversion Funnels: Visualizes the steps users take before converting, such as filling out a form or making a purchase. This helps you pinpoint the exact stages where users drop off.
  • User Feedback: You can collect user feedback through surveys, analyze rage clicks, and identify areas where users get stuck.
  • Journey Mapping: Tracks and maps out the entire journey of visitors on your website, revealing the paths users take and helping you improve navigation structures.
  • Heatmaps: Show a visual representation of where users click, scroll, and hover on your web pages.
  • Form Analytics: Offers insights into how users interact with forms, showing where they stumble or abandon them.
  • Friction Score: This score identifies patterns of user frustration, such as frequent page reloads or erratic movements.

Mouseflow pricing: You can try it for free. After that, paid plans start at $31/month.

As you can see, Mouseflow is excellent for anyone looking for detailed insights into user behavior and patterns. It’s especially valuable for those aiming to efficiently improve user experience and conversion rates.

However, I don’t think it’s the best fit for very small websites with limited traffic, new businesses, or those who need a more straightforward tool with fewer features.

So, let’s explore some other great alternatives to Mouseflow so you can find a tool that best matches your needs and preferences!

10 Best Mouseflow Alternatives For WordPress

I’ve handpicked and tested some excellent tools that offer features similar to Mouseflow.

You might be looking for a tool that covers just a few of Mouseflow’s features or does something more detailed.

Or maybe you want a cheaper option that still gets you great results.

Whatever you’re looking for, there are many powerful tools in this list, and I hope you find the perfect one for your needs.

  1. UserFeedback – Best for gathering direct user feedback
  2. Hotjar – Best for visualizing user interactions
  3. Lucky Orange – Ideal for real-time engagement and interaction tracking
  4. SmartLook – Perfect for in-depth user behavior analytics
  5. Microsoft Clarity – Excellent free tool for visual data insights
  6. Qualaroo – Best for targeted user feedback with nudges
  7. Crazy Egg – Focused on heatmap and A/B testing
  8. LogRocket – Comprehensive for session replay and error tracking
  9. FullStory – Superior for enterprise-level user experience analysis
  10. Marker.io – Top choice for visual bug reporting

1. UserFeedback

UserFeedback

The first tool I want to highlight as a standout alternative to Mouseflow is UserFeedback.

While Mouseflow primarily focuses on tracking user interactions through heatmaps and session replays, UserFeedback takes a different approach. It excels at gathering direct feedback from your audience using customizable surveys.

What I Love About UserFeedback

What I find particularly impressive about UserFeedback is its ability to create personalized, engaging surveys that keep users interested.

Its innovative “one-question-at-a-time” format reduces survey fatigue and boosts response rates. Also, conditional logic allows you to tailor questions based on visitor responses and gets you deeper insights.

UserFeedback example conditional logic survey gif

Another aspect that I love is the ease of setting up surveys. UserFeedback provides a library of pre-built templates for common feedback types like NPS (Net Promoter Score), CSAT (Customer Satisfaction), and CES (Customer Effort Score), which saves you a lot of time.

It’s integration with MonsterInsights and Google Analytics lets you effortlessly track your survey responses and view detailed metrics directly from your WordPress dashboard.

This seamless integration allows you to analyze responses alongside other website metrics, offering a more holistic view of user satisfaction and site performance.

Top Features of UserFeedback:

  • Unlimited Surveys: Create countless surveys and questions with no limit on user responses.
  • Flexible Display Options: Choose between automatic pop-up surveys or embed them anywhere on your site.
  • Pre-built Templates: Quickly get started with a wide range of templates designed for different survey types.
  • Customizable Design: Tailor the appearance of your surveys to match your branding with ease, incorporating your own logo and design preferences.
  • Smart Targeting and Scheduling: Precisely select which devices or pages display your surveys and schedule them around specific promotions or events.
  • Integration Capabilities: Benefit from seamless connections with tools like MonsterInsights and Uncanny Automator for streamlined workflow automation.

Who’s It Suited For?

UserFeedback is ideal for WordPress users who want to actively engage with their audience and gain actionable insights into customer experiences and needs.

The tool’s focus on feedback gathering rather than detailed interaction tracking makes it an outstanding companion for businesses looking to drive engagement, improve customer satisfaction, and support business growth.

Pricing: Free plan available. Paid plans start at $49.50/month

Get started with UserFeedback!

2. Hotjar

Hotjar home

The next tool I want to mention as a great alternative to Mouseflow is Hotjar.

Like Mouseflow, Hotjar is an all-in-one user feedback and analytics tool that helps you understand visitor behavior and optimize your website’s performance.

What I Particularly Like About Hotjar

I really appreciate how Hotjar combines both analytics and feedback features. Its heatmaps and session recordings are especially useful for visualizing user interactions, similar to Mouseflow.

However, the targeted polls and easy survey generation add a layer of direct user feedback that I find incredibly valuable for understanding user experience more deeply.

Top Features:

  • Visitor Recordings: Watch real user sessions to observe navigation and identify usability issues.
  • Targeted Polls: Gather specific feedback from your visitors using customizable polls.
  • Survey Generation: Create surveys easily with predesigned templates or AI-generated options.
  • Heatmaps: Visually analyze where users click, scroll, and focus on your site.

Who’s It Suited For?

Hotjar is perfect for website owners who want strong feedback capabilities without needing the more advanced tracking features provided by Mouseflow.

It’s particularly useful if you’re looking to enhance user experience through a blend of analytics and direct feedback.

Pricing: A free plan is available. Paid plans start at $48/month.

Get started with Hotjar!

3. Lucky Orange

best hotjar alternatives - lucky orange

While Mouseflow provides detailed insights into user interactions through its tracking features, Lucky Orange offers a more comprehensive suite of tools.

These are designed to analyze user behavior, boost user engagement, and streamline customer support.

What I Particularly Like About Lucky Orange

The live chat software stands out as a fantastic feature, allowing you to engage with visitors in real-time to solve problems and gather feedback instantly.

This interactive approach, combined with robust data collection, offers an engaging way to connect with your audience.

Top Features:

  • Live Chat Software: Engage directly with users in real time to provide support and gather feedback.
  • Heatmaps: Visualize user interactions such as clicks, movements, and scroll depth on your site.
  • Screen Recordings: Replay user sessions to observe site navigation and identify pain points.
  • Dynamic Heatmaps: Access real-time updates of how users interact with your site.
  • Conversion Funnels: Track and enhance user paths to conversion.
  • Visitor Polls: Gather direct feedback from users to understand their needs better.
    Form Analytics: Identify where users drop off in forms to improve completion rates.

Who’s It Suited For?

If you’re looking for a tool that mirrors Mouseflow’s core functions, Lucky Orange is a solid choice.

It’s ideal for businesses needing an easy-to-use tool with a wide range of features aimed at improving customer support and gaining real-time insights into user interactions.

It’s well-suited for eCommerce sites looking to optimize landing pages and checkout flows to enhance conversion.

Pricing: Free plan available. Paid plans start at $32/month.

Get started with Lucky Orange!

4. SmartLook

LogRocket alternatives: SmartLook

Smartlook is a fantastic choice for businesses needing deep insights into user behavior combined with strong customer support.

It helps you understand how users interact with your site and where they might drop out from the intended path.

What I Particularly Like About Smartlook

I’m impressed with Smartlook’s ability to automatically track events without requiring manual setup. This feature saves time and ensures that you don’t miss any important user interactions.

Plus, the real-time tracking gives instant feedback on user activities, which is great and helpful.

Top Features:

  • Heatmaps and Screen Recordings: Visualize how users engage with your site and analyze their behavior.
  • Audience Segmentation: Break down interactions to gain detailed insights into different user segments.
  • Automatic Event Tracking: Capture actions automatically for thorough analysis.
  • Real-Time Tracking: Monitor user activities as they happen for instant feedback.
    Collaboration Tools: Share insights and collaborate easily with your team members.
  • Mobile App Compatibility: Compatible with iOS, Android, React Native, and more to analyze app user interactions.

Who’s It Suited For?

Smartlook is ideal for digital marketers, agencies, and app developers who need to closely examine how users interact with each element on their site.

It’s a solid choice for those focused on detailed analytics and teamwork to enhance user engagement strategies.

Pricing: Free plan is available. Paid plans start at $55/month.

Get started with Smartlook!

5. Microsoft Clarity

best hotjar alternatives - microsoft clarity

if you’re looking for a powerful and free alternative to Mouseflow, you should check out Microsoft Clarity.

Microsoft Clarity is excellent for anyone interested in understanding user behavior on their website. It provides great tools for visualizing user interactions without any cost.

What Makes Microsoft Clarity Stand Out

Clarity excels at visual data insights. Its detection features help spot user frustrations, and the integration with Google Analytics provides a comprehensive view of user behavior.

The setup is simple, especially for WordPress users with AIOSEO.

Key Features:

  • Rage Clicks, Dead Clicks, and Quickback Clicks: Identifies where users experience frustration through repeated or ineffective clicks.
  • Error Identification: Spots JavaScript and image errors, allowing you to improve user experience swiftly.
  • Google Analytics Integration: Pairs visual data with detailed analytics metrics for a well-rounded understanding.
  • Heat maps: Allows you to visualize where your users are clicking and how far they’re scrolling.
  • Mobile Compatibility: Ensures smooth monitoring and analysis of interactions across various devices.

Who Should Use Microsoft Clarity?

This tool is perfect for beginners and businesses needing an easy and powerful solution for tracking user interactions.

It’s especially useful if you’re looking to enhance user experience with detailed insights about behavior.

Although Clarity may not have the breadth of advanced features found in some paid tools, it offers significant value through its detailed visual insights and ease of use.

Pricing: Clarity is completely free of charge.

Get started with Microsoft Clarity!

6. Qualaroo

Qualaroo

Qualaroo specializes in gathering detailed user feedback through targeted surveys and the unique Nudge feature.

This makes Qualaroo a great alternative if you want direct user insights rather than just tracking website interactions.

It complements Mouseflow’s analytics by focusing on users’ thoughts and feelings, which can provide a more comprehensive understanding of user experience.

What Makes Qualaroo Impressive

The standout feature is Qualaroo’s popup Nudges™. They appear at just the right moment, making feedback collection timely and relevant.

Furthermore, their advanced targeting gives a personalized touch, asking the right questions to the right people.

Combined with the AI-driven sentiment analysis, these features make it invaluable for nailing down what your users think.

Key Features:

  • Targeted Surveys: Display surveys to specific user segments for personalized and relevant feedback.
  • Exit Surveys: Gather insights from users who are about to leave your site.
  • Analytics: Track and analyze survey responses to spot patterns and trends.
  • Integration Capabilities: Seamlessly connect with popular tools like Google Analytics, Salesforce, and Slack.
  • Global Reach: Supports feedback in over 70 languages.

Who Should Use Qualaroo?

Qualaroo is perfect for businesses looking to enhance product features with direct user input.

While Mouseflow provides insights into user behavior with heatmaps and session recordings, Qualaroo excels in understanding user sentiments and feedback.

Its tailored survey features make it a strong choice for businesses looking to delve deeper into user opinions and improve user experience.

Pricing: Qualaroo offers a forever-free plan. Paid plans start at $19.99 per month if billed annually.

Get started with Qualaroo!

7. Crazy Egg

best hotjar alternatives - crazy egg

Next on the list of Mouseflow alternatives is Crazy Egg, a popular heatmap tool known for gathering qualitative data.

While Mouseflow offers detailed behavior analytics with session recordings and heatmaps, Crazy Egg focuses more on visualizing user engagement through various types of heatmaps.

What Makes Crazy Egg Stand Out

Crazy Egg offers innovative heatmaps like the confetti heatmap, which provides granular insights into interactions based on traffic sources.

While it uses sample data to determine typical user behavior, this approach still delivers valuable insights into how visitors interact with your website.

Key Features:

  • Click Maps: Show areas with the most clicks and attention on your site.
  • Scroll Maps: Reveal how far users scroll, helping to optimize content placement.
  • Confetti Heatmaps: Break down interactions by traffic source for detailed analysis.
  • Visitor Screen Recordings: Capture user sessions to identify navigation challenges.
  • Referral Traffic Reports: Understand where visitors are coming from and their engagement levels.
  • Audience Demographic Reports: Use demographic data to inform content and marketing strategies.
  • A/B Testing: Compare different page versions to optimize performance.
  • Survey Widgets: Gather direct user feedback through integrated surveys.

Who Should Use Crazy Egg?

Crazy Egg is an excellent choice for those focused on heatmap analysis and understanding user interactions.

While it requires manual event tracking, its range of features offers significant insights into visitor behavior, making it a strong alternative to Mouseflow.

Pricing: Pricing details are not publicly available; you need to contact Crazy Egg for a quote.

Get started with Crazy Egg!

8. LogRocket

Mouseflow alternatives: LogRocket

LogRocket is a versatile tool that provides deep insights into user behavior, perfect for enhancing your WordPress site’s performance.

It combines session replay, error tracking, bug reporting, and product analytics, making it a great choice for understanding and improving user experience.

What I Particularly Like About LogRocket

I really appreciate LogRocket’s AI-driven insights. Its ability to highlight crucial UX and technical issues is impressive.

This proactive way of finding friction points makes it stand out, especially compared to Mouseflow, which focuses more on heatmaps and session replays.

Key Features:

  • Session Replay: Understand user experience by viewing detailed session recordings.
  • Product Analytics: Build funnels and analyze user paths for a clearer understanding of user journeys.
  • AI Issues Tracker: Highlights key UX and technical concerns to boost conversion.
  • AI Error Tracking: Detect frequent errors to efficiently prioritize fixes.
  • UX Analytics: Use heatmaps and clickmaps to see user interactions.
  • A/B Testing: Experiment with different page versions for improvement.
  • Frontend Performance Monitoring: Tracks and debugs frontend issues.
  • Integrations: Connects with over 40 tools to enhance workflows.

Who’s It Suited For?

LogRocket is ideal for web application developers, product managers, and QA teams in medium to large enterprises.

It’s best for those who need to understand complex user interactions and improve site performance through detailed analytics.

However, it may be more than what’s needed for small businesses or sites with simpler structures.

Pricing: Free plan available. Paid plans start at $69/month.

Get started with LogRocket!

9. FullStory

best hotjar alternatives - fullstory

FullStory is a comprehensive web analytics platform perfect for larger enterprises needing in-depth user experience and product analytics.

It gives you a full view of how users interact with both websites and mobile apps, including those built with React Native.

What I Particularly Like About FullStory

FullStory’s automatic event tracking is a standout feature. It records user actions without any manual setup, which is a huge time-saver and a big advantage.

Key Features:

  • Automatic Event Tracking: Seamlessly captures user actions and behaviors without setup.
  • Session Replay Tool: Replay user sessions to understand interaction and navigation.
  • Integration Capabilities: Easily connects with tools like Zapier and Salesforce for better customer support.
  • User Funnels: Build and analyze funnels to understand and optimize user journeys.
  • Team Collaboration: Share insights and collaborate effectively with your team.
  • Custom Pricing Plans: Offers tailored pricing to meet diverse business needs.

Who’s It Suited For?

FullStory is ideal for large eCommerce businesses and enterprises focused on detailed customer behavior analytics.

It’s an excellent choice for those needing deep insights into both web and mobile user interactions, making it highly suitable for companies with complex user journeys.

Pricing: Pricing details are custom and not publicly available; you need to contact FullStory for a quote and try a demo.

Get started with FullStory!

10. Marker.io

Marker.io

The last tool on my list of Mouseflow alternatives is Marker.io.

This tool is exceptional for simplifying the process of reporting website bugs and issues, which can significantly enhance customer support and the overall user experience.

What I Particularly Like About Marker.io

Marker.io shines with its visual bug reporting feature that lets users take screenshots and annotate directly on your website.

This makes it easy for clients, team members, and visitors to give clear feedback. You can quickly and effectively fix issues without endless back-and-forth.

Key Features:

  • Visual Bug Reporting: Capture screenshots and annotate them to highlight website issues clearly.
  • Seamless Integration: Connects easily with popular project management tools like Jira and Trello.
  • Customizable Forms: Tailor bug-reporting forms to gather specific information from users.
  • Collaborative Features: Improve team problem-solving and communication through effective collaboration.
  • Website Annotations: Use visual notes to communicate issues directly on the site.
  • Session Replay: Review user interactions to better understand problems.

Who’s It Suited For?

Marker.io is perfect for web development teams and businesses that prioritize bug reporting and issue tracking.

Its features are excellent for teams seeking effective communication tools and looking to streamline their bug-reporting process to boost user satisfaction.

Pricing: Starts at $39/month with a free trial available.

Get started with Marker.io!

That marks the end of my list of Mouseflow alternatives. I hope you found it useful and found the perfect tool for you to grow your online business!

If you liked it, maybe you should also read:

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USERFEEDBACK IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OR FOR THE FAILINGS OF, ANY THIRD-PARTY PROVIDER OF ANY CONTENT, SERVICE, NETWORK, SOFTWARE OR HARDWARE, INCLUDING BUT NOT LIMITED TO, INTERNET SERVICE PROVIDERS, HOSTING SERVICES UTILIZED BY USERFEEDBACK, TELECOMMUNICATIONS PROVIDERS, CONTENT PROVIDED BY OTHER USERS, OR ANY SOFTWARE OR HARDWARE NOT PROVIDED BY USERFEEDBACK.

YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR CONTENT IS COMPATIBLE WITH THE SITE. USERFEEDBACK DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR ANY UNAUTHORIZED USE OF YOUR CONTENT BY THIRD PARTIES OR OTHER USERS OF THE SITE AND IS NOT RESPONSIBLE FOR PROTECTING YOUR CONTENT.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM USERFEEDBACK OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

THE SITE IS OFFERED AND CONTROLLED BY USERFEEDBACK FROM ITS FACILITIES IN THE UNITED STATES. USERFEEDBACK MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.

Web Content Accessibility Guidelines Compliance Disclaimer ("WCAG Disclaimer")
YOU ACKNOWLEDGE AND AGREE THAT USERFEEDBACK DO NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE IS OR SHALL EVER BE COMPLIANT WITH THE WEB CONTENT ACCESSIBILITY GUIDELINES PURSUANT TO WCAG 2.0, WCAG 2.1, AND/OR ANY SUCCESSOR LAWS OR GUIDELINES (COLLECTIVELY, “WCAG COMPLIANCE”).

YOU FURTHER ACKNOWLEDGE AND AGREE THAT USERFEEDBACK DOES NOT WARRANTY, ASSURE AND/OR GUARANTEE THAT ITS SOFTWARE, CODING, AND/OR PHP PROGRAMMING LANGUAGE CAN BE MODIFIED TO MEET WCAG COMPLIANCE.

BY USING AND/OR DOWNLOADING USERFEEDBACK YOU EXPRESSLY ACCEPT USERFEEDBACK AS-IS AND AGREE TO BE FULLY RESPONSIBLE AND SOLELY LIABLE TO ENSURE THAT YOUR WEBSITE AND/OR YOUR INTENDED USE OF USERFEEDBACK MEETS WCAG COMPLIANCE AND ANY OTHER ACCESSIBILITY REGULATIONS, AS REQUIRED BY LAW, WHICH MAY CHANGE FROM TIME-TO-TIME. YOU FURTHER AGREE TO TEST USERFEEDBACK AND ALL OF ITS FUNCTIONALITY AND FEATURES ON YOUR WEBSITE LOCALLY PRIOR TO ALLOWING USERFEEDBACK TO BECOME LIVE TO THE PUBLIC IN ORDER TO ENSURE THAT YOU ARE ABLE TO MEET WCAG COMPLIANCE. FURTHER, IT IS YOUR RESPONSIBILITY TO REMAIN INFORMED ON ALL ISSUES AND REQUIREMENTS RELATING TO WCAG COMPLIANCE.

BY CHOOSING TO DOWNLOAD, INSTALL AND/OR OTHERWISE USE USERFEEDBACK ON YOUR WEBSITE, A THIRD-PARTY WEBSITE, AND/OR ANY OTHER ONLINE PLATFORM YOU HEREBY CLAIM THAT ANY SUCH WEBSITE(S) AND/OR ONLINE PLATFORM(S), INCLUDING ALL PAGES AND FEATURES HAVE BEEN TESTED BY YOU AND MEET WCAG COMPLIANCE. IN NO EVENT SHALL USERFEEDBACK (INCLUDING ANY OF ITS AUTHORIZED REPRESENTATIVES, PRINCIPALS, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARTNERS, EMPLOYEES, ASSOCIATES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, LICENSEES AND/OR OWNERS) BE LIABLE TO YOU OR TO ANY THIRD-PARTY CLAIMING THROUGH YOU OR ON YOUR BEHALF FOR ANY FAILURE TO MEET WCAG COMPLIANCE. YOU AGREE TO TAKE ALL RESPONSIBILITY RELATED TO MEETING WCAG COMPLIANCE.

IN THE EVENT THERE ARE ANY CONTRADICTIONS BETWEEN THE TERMS CONTAINED IN THIS WCAG DISCLAIMER AND ANY OTHER TERMS OF SERVICE ON THIS SITE, THEN THE TERMS HEREIN SHALL CONTROL AS TO AN INCONSISTENCIES.

Support

Support for plugins sold and distributed by MonsterInsights, LLC is only available for those who have an active, paid support license.

Support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.

Support for UserFeedback is provided as long as UserFeedback is actively in development. Should any one of the following occur, MonsterInsights, LLC will no longer be responsible for providing support for UserFeedback:

  1. UserFeedback is no longer actively developed as a viable product under MonsterInsights, LLC.
  2. UserFeedback or the parent company is purchased or bought out by another company.
  3. WordPress is no longer actively developed.

While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.

License Holders

Only a license holder is permitted to request support or access support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.

Sharing or Reselling your license key is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

Inactive License
If your license becomes inactive and is otherwise no longer valid, (a) UserFeedback will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, install or use addon files, or use licensed features (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. UserFeedback will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, USERFEEDBACK WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN UserFeedback AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT UserFeedback WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

UserFeedback reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. UserFeedback shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless UserFeedback, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys' fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. UserFeedback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UserFeedback and you agree to cooperate with UserFeedback's defense of these claims. You agree not to settle any matter without the prior written consent of UserFeedback. UserFeedback will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your UserFeedback Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, UserFeedback is under no obligation to maintain or store your account information or Content. UserFeedback may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with UserFeedback’s processes and practices.

UserFeedback reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, UserFeedback may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. UserFeedback also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. UserFeedback reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Automatic Renewal

Unless you notify MonsterInsights, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Refund Policy

The UserFeedback no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that UserFeedback is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 - 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Free trial accounts and renewals are not eligible for refunds.

Discount Policy

On occasion, UserFeedback may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and UserFeedback about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that UserFeedback may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if UserFeedback does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which UserFeedback has the benefit of under any applicable law), this will not be taken to be a formal waiver of UserFeedback’s rights and that those rights or remedies will still be available to UserFeedback.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

Privacy Policy

Your privacy is very important to us. At UserFeedback we have a few fundamental principles that we follow:

Monster Insights LLC (“UserFeedback”) operates several websites including UserFeedback.com. It is UserFeedback’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, UserFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UserFeedback’s purpose in collecting non-personally identifying information is to better understand how UserFeedback’s visitors use its website. From time to time, UserFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

UserFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. UserFeedback only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to UserFeedback’s websites choose to interact with UserFeedback in ways that require UserFeedback to gather personally-identifying information. The amount and type of information that UserFeedback gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive UserFeedback updates via email, we collect their emails. In each case, UserFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UserFeedback. UserFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

UserFeedback may collect statistics about the behavior of visitors to its websites. For instance, UserFeedback may monitor the most popular pages on the UserFeedback.com site or use spam screened by the Akismet service and/or Google reCAPTCHA to help identify spam. UserFeedback may display this information publicly or provide it to others. However, UserFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

UserFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UserFeedback’s behalf or to provide services available at UserFeedback’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UserFeedback’s websites, you consent to the transfer of such information to them. UserFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UserFeedback discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UserFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of UserFeedback, third parties or the public at large. If you are a registered user of an UserFeedback website and have supplied your email address, UserFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UserFeedback and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UserFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. UserFeedback uses cookies to help UserFeedback identify and track visitors, their usage of UserFeedback website, and their website access preferences. UserFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using UserFeedback’s websites, with the drawback that certain features of UserFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If UserFeedback, or substantially all of its assets were acquired, or in the unlikely event that UserFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of UserFeedback may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by UserFeedback and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Akismet anti-spam service and/or Google reCAPTCHA are saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, UserFeedback may change its Privacy Policy from time to time, and in UserFeedback’s sole discretion. UserFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.