47+ Best User Experience Survey Questions to Ask Visitors

47+ Best User Experience Survey Questions to Ask Visitors

Last updated on Jan 30, 2025 by Josephine Remo | Reader Disclosure Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. We only recommend products that we believe will add value to our readers.

Are you struggling to understand what your visitors really think about your product, website, or service? That’s where a user experience survey comes in—and to get the right answers, you need to ask the perfect user experience survey questions.

To create an effective user experience survey, you need to ask the right questions in the right way, at the right time. And after years of testing and refining, I’ve learned exactly what works and what doesn’t.

In this comprehensive guide, I’ll share everything I’ve learned about creating surveys that get real, actionable feedback. We’ll dig into what makes UX surveys so valuable for your business, and I’ll provide you with over 47 battle-tested survey questions divided into different categories for every scenario you might face.

Let’s jump right in!

What Is a UX Survey?

Let me break this down in the simplest way possible. A UX survey is basically a friendly conversation with your users – but in survey form! It’s your way of asking people about their experience while using your website, app, product, or service.

Steve Jobs once famously said, ‘Design is how it works,’ and he was absolutely right. In my experience, even the most beautifully designed product won’t succeed if it doesn’t work well for its users. That’s exactly why UX surveys are so valuable – they help you understand if your design is actually working for the people who matter most.

These surveys can be as simple as a quick pop-up question or as detailed as a full feedback form – it all depends on what you need to learn.

What Can a UX Survey Help You Understand?

From my experience, a well-designed UX survey can reveal incredible insights that you might never discover otherwise. Here’s what you can learn:

First, you’ll understand how easy (or difficult) people find your product to use. It’s one thing to create something that looks great, but as Jobs emphasized, it’s how it works that really matters.

You’ll also learn how satisfied people are with their experience. Are they finding what they need? Are they getting stuck somewhere? This kind of feedback is pure gold for making improvements that actually matter to your users.

One of the most valuable things about UX surveys is that they help you understand what your users really need – not what you think they need. There’s often a big difference! For example, you might be focusing on adding fancy new features when your users actually want the existing ones to work better.

Plus, these surveys can tell you a lot about who your users are and how they interact with your product. Are they using it on their phones? What brings them to your website? What are they trying to accomplish? This information helps you make better decisions about everything from design to functionality.

The best part? You can get all these insights while your product keeps running smoothly. But whether you’re running an eCommerce site, developing an app, or offering a service, understanding your users’ experience is crucial for success. And the only way to know if you’re succeeding is to ask them directly with the right user experience survey questions.

47+ Best User Experience Survey Questions to Ask Visitors

Qualitative Feedback questions

Now let’s get to the most exciting part – the actual questions that will get you those valuable insights!

Over my years of conducting UX research, I’ve collected and tested countless survey questions. I’ve carefully selected the most effective ones and organized them into specific categories to make it super easy for you to find exactly what you need:

  1. UX Survey Questions: User Persona
  2. UX Survey Questions: Usability
  3. UX Survey Questions: Interactive Design
  4. UX Survey Questions: Visual Design
  5. UX Survey Questions: Website Performance
  6. UX Survey Questions: User Satisfaction
  7. UX Survey Questions: Customer Support and Error Handling
  8. UX Survey Questions: User Feedback and Suggestions

1. UX Survey Questions: User Persona

These questions help you build detailed user personas, which are crucial for creating experiences that truly resonate with your audience. In my experience, good persona questions can reveal surprising insights about who’s actually using your product versus who you think is using it:

  1. How did you discover our [product/website/app]? [Multiple choice]
    • Include options like Social media, Search engines, Word of mouth, Advertisements, Other (please specify)
  2. What’s your main goal in using our [product/website/app]? [Multiple choice]
    • This helps you understand user intentions and prioritize features
  3. Which other similar [products/websites/apps] did you consider before choosing ours? [Open-ended]
    • This reveals your true competitors in users’ minds
  4. What convinced you to choose us over alternatives? [Open-ended]
    • Understanding your unique value proposition from the user’s perspective
  5. How would you describe our [product/website/app] to a friend? [Open-ended]
    • Gets at the heart of how users perceive your offering
  6. What’s your role or profession? [Open-ended]
    • Helps identify the professional demographics of your users
  7. How often do you plan to use our [product/website/app]? [Multiple choice]
    • Understanding usage patterns and user commitment level

Check out our guide on Creating a B2B Buyer Persona to learn how to do this from scratch.

2. UX Survey Questions: Usability

We want to know if people can actually use our product effectively. And surprisingly enough, users often struggle with things that might seem obvious. These questions help uncover those pain points and identify where people might be getting stuck:

  1. How easy was it to find what you were looking for today? [Scale 1-5]
    • Helps identify navigation issues
  2. Which task was the most challenging to complete? [Open-ended]
    • Reveals specific usability pain points
  3. How well does our [product/website/app] match your expectations? [Scale 1-5]
    • Helps measure the gap between user expectations and reality
  4. What feature or element do you find most useful? [Multiple choice with open-ended option]
    • Identifies what users actually value
  5. What’s the most frustrating part about using our [product/website/app]? [Open-ended]
    • Pinpoints key areas for improvement
  6. How long did it take you to feel comfortable using our [product/website/app]? [Multiple choice]
    • Options: Immediately, A few minutes, Several hours, Still learning
  7. If you could change one thing to make our [product/website/app] easier to use, what would it be? [Open-ended]
    • Generates specific improvement ideas

A good way to measure how difficult it is for users to perform tasks or use your product is by using a CES survey:

Feedback Survey Questions CES Template

These types of surveys let you calculate your customer effort score, giving you clear insights into the difficulty of using your product.

You should also check out my list of 65+ Website Usability Survey Questions (For Great Feedback).

3. UX Survey Questions: Interactive Design

The way users interact with your product’s interface can make or break their experience. These questions focus on how people engage with different elements and navigate through your product:

  1. How would you rate the overall flow between different screens or pages? [Scale 1-5]
    • Helps understand if navigation feels natural
  2. Which interactive elements (buttons, menus, forms) feel most confusing to use? [Open-ended]
    • Identifies specific interaction pain points
  3. Does the menu structure make sense to you? [Yes/No with follow-up]
    • If no: “What would make more sense to you?”
  4. When you click or tap on something, does it behave as you expect? [Scale 1-5]
    • Measures intuitive design

Check out this full guide: How to Make a Powerful Product Feedback Survey.

4. UX Survey Questions: Visual Design

Let’s talk about the look and feel of your product!

Visual design isn’t just about making things pretty – it’s about creating an environment where users feel comfortable and confident. In my experience, good visual design can significantly impact how people perceive your product’s credibility and professionalism.

These questions help understand if your visual elements are helping or hurting the user experience:

  1. How would you rate the overall visual appeal of our [product/website/app]? [Scale 1-5]
    • Measures general aesthetic satisfaction
  2. Does our color scheme make it easy to read and navigate? [Yes/No with follow-up]
    • If no: “What colors are causing issues?”
  3. Which visual elements feel distracting or overwhelming? [Open-ended]
    • Identifies visual noise problems
  4. Is the text easy to read throughout our [product/website/app]? [Scale 1-5]
    • Evaluates typography and readability
  5. Do the visuals match what you’d expect from a [type of product]? [Scale 1-5]
    • Checks if design meets industry expectations
  6. What’s the first thing that catches your eye on the page? [Open-ended]
    • Helps understand visual hierarchy
  7. If you could change one thing about how our [product/website/app] looks, what would it be? [Open-ended]
    • Generates specific design improvement ideas

5. UX Survey Questions: Website Performance

Nobody likes a slow or glitchy experience – especially not website visitors! These questions help identify technical issues that might be frustrating your users:

  1. How would you rate the loading speed of our [website/app]? [Scale 1-5]
    • Identifies perceived performance issues
  2. Have you experienced any crashes or errors while using our [website/app]? [Yes/No with follow-up]
    • If yes: “Please describe what happened”
  3. Does our [website/app] work well on your preferred device? [Scale 1-5 with device type selection]
    • Reveals device-specific issues
  4. Have you noticed any features or functions not working as expected? [Open-ended]
    • Helps identify specific technical problems
  5. How smooth are the transitions between different pages or sections? [Scale 1-5]
    • This evaluates performance during navigation
  6. Did you experience any delays or loading issues during your visit? [Multiple choice]
    • Options: No issues, Minor delays, Significant delays, Couldn’t complete tasks

If you want to test website performance, read How to Create a Website Feedback Survey (Plus Examples).

6. UX Survey Questions: User Satisfaction

For measuring satisfaction, sometimes simpler is better! These straightforward questions help gauge how happy users are with their overall experience:

  1. How satisfied are you with your overall experience? [Star rating 1-5]
    • Classic satisfaction measurement
  2. How likely are you to recommend us to a friend or colleague? [NPS Scale 0-10]
  3. Did our [product/website/app] meet your expectations today? [Yes/No with follow-up]
    • If no: “What fell short?”
  4. How does this experience compare to similar [products/websites/apps] you’ve used? [Single choice]
    • Options: Much better, Somewhat better, About the same, Somewhat worse, Much worse
  5. What’s the main reason for your satisfaction/dissatisfaction? [Open-ended]
    • Gets to the heart of user sentiment
  6. Would you use our [product/website/app] again? [Yes/No]
    • Measures intention to return
  7. If you could describe your experience in one word, what would it be? [Open-ended]
    • Captures emotional response

To learn more, check out 20 Customer Satisfaction Survey Examples & Templates to Use

7. UX Survey Questions: Customer Support and Error Handling

Nobody’s perfect, and sometimes things go wrong. What matters is how we handle those mistakes! These questions help understand if users feel supported when they run into problems:

  1. How clear and helpful were the error messages you encountered? [Scale 1-5]
    • This evaluates if error messages actually make sense to users
  2. How easy was it to find help when you needed it? [Scale 1-5]
    • Measures accessibility of support resources
  3. Which support channel did you find most helpful? [Multiple choice]
    • Options: Live chat, Email, Help articles, Phone support, Community forum
  4. How would you rate your last interaction with our support team? [Star rating 1-5]
    • Measures satisfaction with direct support
  5. What additional support resources would be most helpful to you? [Open-ended]
    • Identifies gaps in support offerings
  6. How quickly was your issue resolved? [Single choice]
    • Options: Immediately, Within an hour, Same day, Several days, Still unresolved

For more, see this extensive list of great questions: 28 Great Customer Service Survey Question Examples.

8. UX Survey Questions: User Feedback and Suggestions

This is where we give users their moment to shine! These questions open the floor for fresh ideas and honest opinions:

  1. What’s one thing you wish we would add to our [product/website/app]? [Open-ended]
    • Encourages creative suggestions
  2. What’s the biggest improvement we could make right now? [Open-ended]
    • Helps prioritize changes
  3. Is there anything missing that you expected to find? [Yes/No with follow-up]
    • If yes: “What were you looking for?”
  4. Would you be interested in participating in future user research sessions? [Yes/No]
    • Builds a pool of engaged users for deeper research

Best Practices for Running UX Surveys

Post-purchase survey questions for customer satisfaction

Now that you know what questions to ask, let’s talk about how to ask them effectively. Here are my tried-and-tested best practices:

  • Keep surveys short – People lose interest after 5 minutes. Focus on your most important questions and save the rest for another time.
  • Pick the right moment – Timing is everything. Ask questions when they’re relevant to the user’s experience, not when they’re in the middle of an important task.
  • Use simple language – Avoid technical jargon and write like you’re talking to a friend. If your users don’t understand the questions, they can’t give useful answers.
  • Mix different question types – Combine rating scales, multiple choice, and open-ended questions to keep users engaged and get diverse feedback.
  • Start with easy questions – Begin with simple questions to build momentum. Save the more thoughtful, open-ended questions for later in the survey.
  • Test before launching – Always run your survey by a small test group first. What seems clear to you might be confusing to others.
  • Make it mobile-friendly – Many users will take your survey on their phones. You’ll lose valuable feedback if it’s not easy to complete on mobile.

Now, you might be wondering how actually to implement these surveys on your WordPress site. Let me show you my favorite feedback tool that will help you put all these best practices into action…

Best WordPress UX Survey Tool: UserFeedback

UserFeedback

UserFeedback is the absolute best survey plugin and solution for WordPress sites. It strikes the perfect balance between powerful features and ease of use, letting you create customizable surveys using ready-made templates with unlimited questions and various survey types.

Let me share why I’m so impressed with UserFeedback’s key features:

  • Pre-built Templates – Jump right in with professionally designed survey templates that you can customize
  • Multiple Question Formats – Choose from various options, including radio buttons, text fields, rating scales, and more
  • No Restrictions – Create as many surveys as you need and collect unlimited responses
  • Smart Logic – Build interactive surveys that adapt based on user responses
  • Scheduled Launches – Plan your surveys ahead by setting specific launch dates
  • Custom Branding – Match your website’s look with your logo and colors
  • Advanced User Targeting – Show surveys to specific audience segments
  • Flexible Display Options – Choose between pop-ups or embedded surveys
  • Simple Integration – Works seamlessly with other tools through Uncanny Automator

Getting started is incredibly straightforward. Once you’ve installed the plugin with your preferred license, you can access all templates right from your WordPress dashboard.

Don’t want to commit right away? No problem! You can start with the free version and upgrade when you’re ready. Either way, you’ll be able to launch your first survey in minutes without touching any code.

Want to learn more about setting up your first survey? Check out our detailed guide on How to Create a Survey in WordPress.

Ready to transform how you collect user feedback? Get started with UserFeedback today!

And that’s it!

I hope you liked my article and found a bunch of user experience survey questions relevant for you to ask your customers.

If you liked it, be sure to also check out:

And don’t forget to follow us on X and Facebook to learn more about gathering user feedback online.

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BY USING AND/OR DOWNLOADING USERFEEDBACK YOU EXPRESSLY ACCEPT USERFEEDBACK AS-IS AND AGREE TO BE FULLY RESPONSIBLE AND SOLELY LIABLE TO ENSURE THAT YOUR WEBSITE AND/OR YOUR INTENDED USE OF USERFEEDBACK MEETS WCAG COMPLIANCE AND ANY OTHER ACCESSIBILITY REGULATIONS, AS REQUIRED BY LAW, WHICH MAY CHANGE FROM TIME-TO-TIME. YOU FURTHER AGREE TO TEST USERFEEDBACK AND ALL OF ITS FUNCTIONALITY AND FEATURES ON YOUR WEBSITE LOCALLY PRIOR TO ALLOWING USERFEEDBACK TO BECOME LIVE TO THE PUBLIC IN ORDER TO ENSURE THAT YOU ARE ABLE TO MEET WCAG COMPLIANCE. FURTHER, IT IS YOUR RESPONSIBILITY TO REMAIN INFORMED ON ALL ISSUES AND REQUIREMENTS RELATING TO WCAG COMPLIANCE.

BY CHOOSING TO DOWNLOAD, INSTALL AND/OR OTHERWISE USE USERFEEDBACK ON YOUR WEBSITE, A THIRD-PARTY WEBSITE, AND/OR ANY OTHER ONLINE PLATFORM YOU HEREBY CLAIM THAT ANY SUCH WEBSITE(S) AND/OR ONLINE PLATFORM(S), INCLUDING ALL PAGES AND FEATURES HAVE BEEN TESTED BY YOU AND MEET WCAG COMPLIANCE. IN NO EVENT SHALL USERFEEDBACK (INCLUDING ANY OF ITS AUTHORIZED REPRESENTATIVES, PRINCIPALS, AGENTS, OFFICERS, DIRECTORS, SHAREHOLDERS, MEMBERS, PARTNERS, EMPLOYEES, ASSOCIATES, SUCCESSORS, ASSIGNS, SUBSIDIARIES, LICENSEES AND/OR OWNERS) BE LIABLE TO YOU OR TO ANY THIRD-PARTY CLAIMING THROUGH YOU OR ON YOUR BEHALF FOR ANY FAILURE TO MEET WCAG COMPLIANCE. YOU AGREE TO TAKE ALL RESPONSIBILITY RELATED TO MEETING WCAG COMPLIANCE.

IN THE EVENT THERE ARE ANY CONTRADICTIONS BETWEEN THE TERMS CONTAINED IN THIS WCAG DISCLAIMER AND ANY OTHER TERMS OF SERVICE ON THIS SITE, THEN THE TERMS HEREIN SHALL CONTROL AS TO AN INCONSISTENCIES.

Support

Support for plugins sold and distributed by MonsterInsights, LLC is only available for those who have an active, paid support license.

Support, updates and plugin downloads are granted for one year after the original purchase based on the license that you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support, updates, and access to download plugin files for the items purchased.

Support for UserFeedback is provided as long as UserFeedback is actively in development. Should any one of the following occur, MonsterInsights, LLC will no longer be responsible for providing support for UserFeedback:

  1. UserFeedback is no longer actively developed as a viable product under MonsterInsights, LLC.
  2. UserFeedback or the parent company is purchased or bought out by another company.
  3. WordPress is no longer actively developed.

While we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can or will be answered to the extent that the inquirer is completely satisfied.

License Holders

Only a license holder is permitted to request support or access support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.

Sharing or Reselling your license key is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

Inactive License
If your license becomes inactive and is otherwise no longer valid, (a) UserFeedback will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, install or use addon files, or use licensed features (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. UserFeedback will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, USERFEEDBACK WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN UserFeedback AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT UserFeedback WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

UserFeedback reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. UserFeedback shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless UserFeedback, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys' fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. UserFeedback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UserFeedback and you agree to cooperate with UserFeedback's defense of these claims. You agree not to settle any matter without the prior written consent of UserFeedback. UserFeedback will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your UserFeedback Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, UserFeedback is under no obligation to maintain or store your account information or Content. UserFeedback may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with UserFeedback’s processes and practices.

UserFeedback reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, UserFeedback may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. UserFeedback also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. UserFeedback reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Automatic Renewal

Unless you notify MonsterInsights, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Refund Policy

The UserFeedback no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that UserFeedback is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 - 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Free trial accounts and renewals are not eligible for refunds.

Discount Policy

On occasion, UserFeedback may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and UserFeedback about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that UserFeedback may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if UserFeedback does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which UserFeedback has the benefit of under any applicable law), this will not be taken to be a formal waiver of UserFeedback’s rights and that those rights or remedies will still be available to UserFeedback.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

Privacy Policy

Your privacy is very important to us. At UserFeedback we have a few fundamental principles that we follow:

Monster Insights LLC (“UserFeedback”) operates several websites including UserFeedback.com. It is UserFeedback’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, UserFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UserFeedback’s purpose in collecting non-personally identifying information is to better understand how UserFeedback’s visitors use its website. From time to time, UserFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

UserFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. UserFeedback only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to UserFeedback’s websites choose to interact with UserFeedback in ways that require UserFeedback to gather personally-identifying information. The amount and type of information that UserFeedback gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive UserFeedback updates via email, we collect their emails. In each case, UserFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UserFeedback. UserFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

UserFeedback may collect statistics about the behavior of visitors to its websites. For instance, UserFeedback may monitor the most popular pages on the UserFeedback.com site or use spam screened by the Akismet service and/or Google reCAPTCHA to help identify spam. UserFeedback may display this information publicly or provide it to others. However, UserFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

UserFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UserFeedback’s behalf or to provide services available at UserFeedback’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UserFeedback’s websites, you consent to the transfer of such information to them. UserFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UserFeedback discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UserFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of UserFeedback, third parties or the public at large. If you are a registered user of an UserFeedback website and have supplied your email address, UserFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UserFeedback and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UserFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. UserFeedback uses cookies to help UserFeedback identify and track visitors, their usage of UserFeedback website, and their website access preferences. UserFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using UserFeedback’s websites, with the drawback that certain features of UserFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If UserFeedback, or substantially all of its assets were acquired, or in the unlikely event that UserFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of UserFeedback may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by UserFeedback and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Akismet anti-spam service and/or Google reCAPTCHA are saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, UserFeedback may change its Privacy Policy from time to time, and in UserFeedback’s sole discretion. UserFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.