Are you looking for the best WordPress user feedback plugins so that you can start collecting valuable feedback from your customers or other website visitors?
User feedback is crucial for improving your website, products, and/or services. It helps you better understand your audience and get in tune with their wants and needs so that you can make the right changes to grow your business. With user feedback, you can make more money, increase engagement, and grow your business faster.
However, collecting and managing feedback can be a hassle without the right tools.
That’s where WordPress user feedback plugins come in handy! They make the process of gathering and organizing user feedback simple and straightforward so that you can get started without too many headaches.
In this article, we’ll explore the 7 best user feedback plugins for WordPress, helping you choose the perfect tool for your unique website and business.
First, let’s take a look at the considerations you’ll want to think about when choosing a user feedback plugin.
User Feedback Plugin Features to Look For
When you look at user feedback plugins, you’ll want to choose the one that covers the most important features for your needs. Before you start looking at each plugin, think about what you’re hoping for in the plugin you pick. Here are some feature ideas to get you started:
- Feedback types: What kind of feedback are you looking for? Maybe you want visitors to answer questions in full sentences, or maybe you just want them to answer a yes or no question. Or, maybe you need the ability to make many different kinds of questions and feedback forms!
- Look and feel: Do you want your feedback form to look like it’s built right into your website, or do you care less what it looks like? Find one that you won’t mind having on your site and has the customization options that you need.
- Targeting: Who exactly do you want to target with your feedback forms and surveys? Should they appear in pop up windows on certain pages, or do you want to embed your feedback form on, say, a feedback page? The plugins we have on our list vary a lot in terms of where and how they can show up.
- Integrations: Do you have another plugin or tool that you really need your feedback plugin to integrate with? For example, maybe you want your survey contacts immediately added to your email marketing list or responses automatically added to a Google Sheet. Make sure your plugin has the integrations you need to keep everything running smoothly.
- Ease of use: Of course, a plugin can have all the features you’d ever need and be great, but you also need it to be straightforward to use! You probably want a powerful plugin, but you don’t want to spend hours learning how to use it. So, take a look at screenshots or demos of the plugin’s interface and read reviews before you decide which one is right for you!
Now that you’ve thought about which features are the most important for you, let’s dive into our list.
Our Favorite WordPress User Feedback Plugins
Here are our favorite plugins that’ll help you gather important feedback.
1. UserFeedback
UserFeedback is a powerful but easy-to-use plugin for collecting user feedback on WordPress sites. UserFeedback has a long list of features that make it easy to gather candid feedback from your visitors so that you can use those vital insights to grow your business.
You can create super customizable surveys to ask your users anything you want, using any number of questions. You can create a survey that only consists of one quick rating question, build a longer survey with conditional logic, targeting, and more, or anything in between.
To get the best survey results, UserFeedback surveys show just one question at a time. This helps keep user engagement up and responses flowing in. Users are less likely to fill out a survey that looks long or has multiple questions, so showing one at a time is the best way to get more responses.
It also has many different targeting options, so you can show the survey when and where you need it on your site.
Surveys are really easy to create, and the plugin comes with pre-built templates to get started collecting feedback quickly, including NPS surveys (Net Promoter Score), CSAT surveys (Customer Satisfaction), CES surveys (Customer Effort Score), and more.
UserFeedback also has a great survey results dashboard that shows how your surveys are doing. It also integrates directly with MonsterInsights and your website’s Google Analytics, so you can track your forms and see all of your important metrics right inside your WordPress dashboard.
Here are more of UserFeedback’s key features:
- Unlimited surveys, questions, and responses
- Let your widget pop up in the corner, or use a shortcode to embed your survey anywhere
- A library of pre-built survey templates
- Upload a custom logo and choose colors
- Use conditional logic to create targeted surveys that come up when and where you want them
- Many different question types, including radio buttons, a long answer box, scale ratings, and more
- Smart targeting features so you can display your survey in the right place at the right time
- Ability to schedule surveys to run in advance
- Integrates with Uncanny Automator to connect to your other tools
Users love UserFeedback for its simplicity and effectiveness. netanel34 writes on wordpress.org, “Fantastic plugin! It seamlessly integrates with WordPress, offering robust features that significantly enhance my website’s functionality. Highly recommended.”
Pricing: Starts at $49.50 / year (Free version available).
Get started with UserFeedback today!
2. WPForms
WPForms is the most popular form builder plugin for WordPress, and it includes powerful survey and user feedback collection features. Use It for all types of forms on your site, in addition to your survey and feedback forms.
WPForms comes with pre-built templates for surveys and user feedback forms, so you can get started quickly. The forms you create can be embedded on any page or in your sidebar, or even in certain popups (like OptinMonster popups).
Key features:
- Drag-and-drop form builder
- Pre-built templates for surveys and feedback forms
- Conditional logic
- Entry management and reporting
- Integration with email marketing tools, payment gateways, and more
WPForms integrates with a wide range of tools, making it easy to incorporate feedback collection into your existing workflows.
Pricing: Starts at $39.50 / year (Free version available)
Users rave about WPForms’ ease of use and outstanding support. tonywu0916 writes on wordpress.org, “WPForms has been a game-changer for our website. The intuitive drag-and-drop builder made creating forms easy and quick, even without coding knowledge. Integration with our existing tools was seamless, saving us time and enhancing efficiency. Exceptional customer support has been a huge plus, always responsive and helpful.”
3. HubSpot
HubSpot’s WordPress plugin brings a powerful (free to start) CRM and feedback tools to your WordPress site. It combines everything you need to get started with marketing your business or brand, including CRM, email marketing, analytics, forms, and live chat, all inside WordPress.
Add on their Service Hub group of tools to get access to their Customer Feedback Software. The Service Hub adds all the support features you’ll need, including ticketing, a knowledge base, and AI-powered chat.
HubSpot’s customer feedback software would be best for anyone just starting out or beginning to grow who needs an all-inclusive solution for marketing and providing service online.
Key features of HubSpot’s feedback software include:
- Live chat for instant feedback
- Integration with HubSpot CRM for centralized data management
- Email marketing tools so you can send out surveys as a web link or via email
The HubSpot plugin stands out for its seamless integration with the HubSpot CRM, allowing you to manage feedback right alongside the rest of your customer data.
Pricing: You can get started with HubSpot’s Service Hub for free, but the Customer Feedback Software is available at the Professional plan level for $100/month per seat.
4. Formidable Forms
Formidable Forms is a versatile form builder plugin with many advanced features. It can build everything from simple contact forms to complex forms with conditional logic, multiple pages, and advanced calculations.
Formidable Forms is also a super flexible plugin for creating survey forms and polls. Use the power of the drag-and-drop form builder to create any type of survey you need. Because the form builder is so easy to use, you can put together a new survey in just a few clicks.
Key features:
- Drag-and-drop survey builder
- Display survey results in real-time
- Data visualization tools so you can view survey results in graphs and charts
- Multi-page surveys with progress bar
- Review before submit
- Visual styler
Formidable Forms offers extensive customization options, allowing you to create surveys that match your brand perfectly.
Pricing: While you can get started with Formidable Forms for free, you’ll need the Business plan starting at $199.50 / year to access the survey feature.
Users appreciate Formidable Forms for its flexibility and advanced features. broadcastpixels writes on wordpress.org, “I am using Formidable forms for some time and I am still surprise how robust this tool is and how much time it can save. The support is also excelent and helpfull. Worth the money for the paid versions!”
5. Quiz and Survey Master
Quiz and Survey Master is a WordPress user feedback plugin for creating quizzes, surveys, and polls. It’s designed to help you engage your audience and collect valuable feedback through interactive content.
With Quiz and Survey Master, you can create everything from feedback surveys to interactive quizzes using a drag-and-drop builder. It has a wide variety of field types that you can use in your survey, including multiple choice, dropdown, paragraph, fill in the blank, file upload, and more.
Key features:
- Multiple question types (multiple choice, true/false, open-ended, etc.)
- Customizable templates for quizzes and surveys
- Conditional logic to show or hide questions based on user responses
- Email notifications and reporting
- Integration with various third-party tools
Quiz and Survey Master is ideal for websites looking to create basic, engaging quizzes and surveys to gather detailed user feedback.
Pricing: Start for free or grab the pro version starting at $149 / year for more features like radio button grids, reporting, and conditional logic.
Users love the versatility of Quiz and Survey Master. As henneth2142 writes on wordpress.org, “This is a really neat plugin, looks great and has plenty of options, even for the free one. Totally recommended. Great support too! Thank you..”
Get started with Quiz and Survey Master now.
6. Survey Maker
Survey Maker is a dedicated survey plugin for WordPress that offers a wide range of question types and unlimited questions and surveys. It’s really useful if you want to create surveys to keep your finger on the pulse of how your audience or user base as a whole is feeling.
Key features:
- Many question types, although only the most basic ones are included in the free version
- Multi-page surveys
- Reports, charts, and statistics on survey entries
- Restrict users to one entry
- Embed your surveys anywhere using a shortcode
- Export options for further analysis
Survey Maker is ideal for anyone wanting to gather user feedback from a group of users and then dive into the results in depth.
Eric Langley shares his experience on wordpress.org: “Easy to configure and use. Excellent tools for building surveys, question sections, etc..Great analytics with graphs. Highly recommended.”
Pricing: Survey Maker is free, or get the Pro version starting at $59.
Get started with Survey Maker now.
7. Thrive Comments
For some types of websites, a lot of valuable feedback can be found in the comments sections. If this sounds like your site, you might want to use Thrive Comments to transform your WordPress comments section into a valuable feedback and engagement tool.
While Thrive Comments isn’t a traditional WordPress user feedback plugin, it can really help drive more feedback and engagement in your comments sections. Google values engagement in its search engine algorithm, so building in engagement with your feedback is priceless.
Key features:
- Upvote and downvote buttons for comments
- Gamification elements to encourage participation
- Social media sharing options
- Built-in reporting
Thrive Comments enhances user engagement by turning your comments section into an interactive community space. More comments = more user feedback!
Users love Thrive Comments because of the way it can gamify and incentivize user feedback. Lewis, a Thrive Suite customer, says, “This makes huge sense for getting meaningful conversions!”
Pricing: Thrive Comments is part of the Thrive Convert Pro bundle. It comes with four other Thrive plugins, including Thrive Ultimatum, Thrive Quiz Builder, Thrive Leads, and more, so you can capture and convert leads like a pro. The bundle starts at $249 / year.
Get started with Thrive Comments now.
Collecting user feedback is crucial for improving your WordPress site and growing your business. With these top 7 user feedback plugins, you can easily gather valuable insights from your visitors and make data-driven decisions.
Which User Feedback Plugin is Best?
Whether you need simple surveys, visual feedback tools, or comprehensive feedback management systems, there’s a plugin on this list to suit your needs.
However, the one that really stands out is UserFeedback. Built specifically for collecting user feedback in WordPress, it offers the most advanced features you need at the price point that works for your small business. It’s incredibly easy to use, the widget looks awesome and is customizable, and it’s designed to get the most feedback possible from your visitors.
Get started with UserFeedback now.
We hope you found the right user feedback plugin for your WordPress site here in our article.
You might also want to check out:
20 Customer Satisfaction Survey Examples & Templates to Use
How to Get Customer Feedback Online (6 Best Ways)
44 Customer Survey Questions + Guide to Meaningful Feedback
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