AI Feedback Analysis 101: A Complete Guide

AI Feedback Analysis 101: A Complete Guide

Last updated on Mar 21, 2025 by Josephine Remo | Reader Disclosure Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. We only recommend products that we believe will add value to our readers.

Imagine transforming thousands of customer comments into clear, actionable insights in minutes rather than days. AI feedback analysis makes this possible, completely changing how businesses can leverage customer feedback.

This new technology brings an exciting new era you don’t want to miss. So in this comprehensive guide, I’ll walk you through what AI feedback analysis is, why it matters for your business, and how to implement it effectively.

Let’s dive in!

Table of Contents:

What Is AI Feedback Analysis?

AI feedback analysis uses artificial intelligence technologies to collect, analyze, and interpret large volumes of customer feedback from different sources. This includes analyzing feedback from surveys, reviews, support tickets, social media conversations, and even customer service calls.

The technology uses natural language processing (NLP) and machine learning algorithms to understand customer sentiments, identify patterns, and extract meaningful insights from unstructured data.

Instead of manually reading through thousands of comments, AI can quickly detect trends, highlight common issues, and uncover hidden opportunities in your customer feedback.

What once took weeks of analysis can now be completed in hours or even minutes, allowing businesses to be much more responsive to customer needs.

At its core, AI customer feedback analysis does three main things:

  • Categorizes feedback into relevant topics
  • Analyzes sentiment (positive, negative, or neutral)
  • Identifies patterns and trends that humans might miss

This technology doesn’t just count keywords—it actually understands the context, emotion, and intent behind customer comments using conversational analytics. This makes it incredibly powerful for businesses that want to understand their customers’ needs and save time.

Why Should You Use AI Feedback Analysis?

Implementing AI feedback analysis brings significant advantages that can directly impact your bottom line. Here’s why you should use it:

1. Saves Valuable Time

Saving time is the biggest advantage of using AI for feedback analysis and it’s probably not a surprise to you. As you know, manual feedback analysis is incredibly time-consuming.

According to a 2024 study by Gartner, marketing professionals spend an average of 14.5 hours per week analyzing customer data. AI customer feedback analysis can reduce this time by up to 80%. This allows your team to focus on implementing solutions rather than just finding problems.

That’s huge!

2. Delivers More Accurate Insights

Humans get tired, skip details, and bring their own biases to data analysis. AI doesn’t. It methodically processes every piece of feedback with consistent accuracy, ensuring nothing important gets missed.

Natural language processing algorithms are particularly effective at understanding subtleties and nuances in text. According to recent research, 86% of marketers confirm that NLP tools save them at least 1 hour daily on creative tasks. All while delivering more consistent work.

3. Identifies Patterns Humans Miss

AI excels at finding connections across large datasets that human analysts might overlook. By analyzing thousands of feedback points simultaneously, AI can spot emerging trends, correlations between different types of feedback, and early warning signs of potential issues.

4. Enables Real-Time Analysis and Response

Unlike traditional methods that might take weeks to generate insights, AI feedback analysis works in near real-time. This means you can quickly identify and address emerging issues before they become major problems.

Imagine knowing about a potential product issue within hours of the first customer mentions, rather than waiting for enough complaints to notice a pattern. This allows businesses to be proactive rather than reactive in their customer experience management.

5. Helps You Understand Customers Better

The ultimate goal of any feedback analysis is to better understand your customers. AI helps you achieve this by providing deeper insights into customer needs, preferences, and pain points.

As Angela Nowaszczuk, Product Owner at Lufthansa Group Digital Hangar explains: “AI has made our product research process faster, more accurate, and more aligned with what our customers truly want… This means we are able to close the feedback loop efficiently, almost in real-time“.

By understanding your customers at a deeper level, you can develop products and services that truly meet their needs. This leads to higher customer satisfaction, loyalty, and ultimately, business growth.

How to Analyze Customer Feedback With AI?

Ai to analyze feedback data

Analyzing customer feedback with AI isn’t just a technological upgrade—it’s a complete transformation in how businesses understand their customers.

And it’s definitely something you want to take advantage of for your business too!

Let’s dive into the practical ways you can use AI to analyze customer feedback and make meaningful improvements.

1. Customer Experience Improvement

For enhancing customer satisfaction and loyalty, AI feedback analysis offers powerful capabilities that traditional methods simply can’t match.

Leverage AI tools to:

Identify Pain Points at Scale

One of the most valuable applications of AI feedback analysis is identifying customer pain points across thousands of interactions. Instead of relying on small sample sizes, AI can process every piece of feedback you receive.

Tools like UserFeedback with its AI Survey Summaries feature are perfect for identifying pain points at scale for WordPress users. It automatically processes and analyzes large volumes of feedback responses, detecting patterns and issues that might otherwise be missed:

UserFeedback AI Summary Example

The AI can quickly categorize complaints and highlight the most significant customer pain points across thousands of interactions. That’s a massive help and timesaver!

Get started with UserFeedback today!

If you’re not on WordPress, another effective method is using sentiment analysis tools like Clarabridge from Qualtrics or Medallia. These tools can automatically tag negative feedback and categorize specific issues.

Many businesses are now also using AI assistants like ChatGPT to analyze customer feedback data. Here’s a simple process I recommend:

  • Export your feedback data to a spreadsheet
  • Clean and organize the data
  • Create a prompt that clearly explains what you’re looking for
  • Feed the data into the AI assistant with your analysis request

For example, you might ask: “Analyze these customer comments and identify the top 5 complaints, common feature requests, and positive feedback themes.”

This approach works well for smaller datasets and quick insights. However, it has limitations for ongoing analysis and large amounts of data.

Track Sentiment Trends Over Time

AI is great at monitoring how customer sentiment changes over time, especially after product updates, policy changes, or marketing campaigns.

Consider setting up sentiment-tracking dashboards that show:

  • Weekly/monthly sentiment scores
  • How customers feel about specific parts of your product
  • Connection between customer sentiment and customer retention

This helps you quickly see if your changes are working so you can make adjustments when needed.

Personalize Customer Journeys

By analyzing feedback patterns from similar customer segments, AI can help you create more personalized experiences. For instance, you might discover that enterprise customers have completely different priorities than small business users. Use this info to tailor onboarding journeys for each segment.

According to research by McKinsey, companies that excel at personalization generate 40% more revenue than average companies. So take a look at your different groups of customers and what they’re telling you.

Are there any processes or offerings that should be changed for one group?

2. Product Development Guidance

ai for product development

AI-driven feedback analysis has transformed how product teams make decisions, moving from gut instinct to data-informed decisions.

Here’s how you should use AI feedback analysis for product development:

Prioritize Feature Requests Intelligently

Rather than simply counting feature requests, AI can analyze the context and sentiment behind them. This helps you understand not just what customers are asking for, but why they need it and how important it is to them.

For example, a feature requested by only 10% of customers might actually address a critical pain point that affects customer retention. This makes it more valuable than a feature requested by 30% of customers but with a lower impact.

Identify Emerging Issues Before They Scale

AI can detect subtle patterns that indicate potential product issues before they become widespread problems. By analyzing early feedback signals, you can address bugs or usability issues before they affect your wider customer base.

Test and Validate Product Decisions

After implementing changes based on feedback, AI analysis helps you validate whether those changes actually solved the issue quickly.

Create a feedback loop where you:

  • Identify issues through AI analysis
  • Implement solutions
  • Collect new feedback
  • Analyze the impact on customer sentiment

This closed-loop approach ensures your product decisions are truly improving the customer experience.

Read our full guide on How to Get Customer Feedback Online (6 Best Ways).

3. Market Trend Monitoring

market trend monitoring

Staying ahead of market and demographic trends is crucial for being competitive. And AI feedback analysis provides a powerful lens for spotting these shifts.

Here’s how you can:

Detect Changing Customer Preferences

AI can spot subtle shifts in what customers value or expect from your product or service. For instance, an AI analysis might reveal a growing interest in sustainability features that wasn’t obvious from traditional market research.

According to a 2024 study, 76% of companies using AI for trend monitoring identified important market shifts at least 3 months before their competitors.

For trend monitoring, tools like Qualtrics XM or Brandwatch are excellent choices.

Alternatively, you could use an AI-powered social listening platform like Sprout Social or Mention to track conversations about your brand across different channels. These tools can spot new trends and changes in customer sentiments before you’d notice them through regular methods.

Marketing teams can leverage AI feedback insights to create more effective, customer-centric campaigns.
For example, by analyzing customer feedback, you might discover that:

  • The language customers use to describe your product is different from your marketing copy
  • Certain benefits matter more to customers than what you’re highlighting
  • Success stories from specific customer segments resonate more widely

These insights allow you to align your marketing messages with what truly matters to customers, increasing conversion rates and marketing ROI.

Benchmark Against Competitors

When customers mention competitors in their feedback, AI can analyze these references to understand how you compare specific features or experiences.

Create competitive intelligence reports that show:

  • Features where competitors are mentioned positively
  • Areas where your product outperforms competitors
  • Emerging competitive threats

This intelligence helps you prioritize improvements that directly address competitive gaps!

Analyse Segments by Demographics

AI can reveal how different demographic groups experience your product differently. You might discover that younger users struggle with certain features that older users find intuitive, or that international customers have unique needs not met by your current offering.

This granular understanding allows you to tailor your product and marketing strategies to specific audience segments, increasing relevance and engagement.

4. Real-time Adjustments

The speed of AI feedback analysis enables businesses to be much more agile in responding to customer needs.

It allows you to:

Immediately Response to Critical Issues

When serious issues arise, every minute counts. AI can flag critical feedback that requires immediate attention, allowing support teams to proactively reach out to affected customers.

Dynamically Allocate Ressources

By understanding which issues are trending in customer feedback, you can dynamically allocate support, development, and marketing resources to address the most pressing concerns.

For example, if AI analysis shows a spike in questions about a specific feature, consider:

  • Create an urgent FAQ page addressing those questions
  • Temporarily increase customer support staff trained on that feature
  • Fast-track improvements to address the underlying issue

Challenges and Concerns About AI Feedback Analysis

While AI feedback analysis is incredibly beneficial, it’s important to understand the potential challenges or limitations. Understanding these challenges helps you get better insights from your customer feedback and find more effective solutions.

Key challenges to watch out for:

  • Bad Data – AI can only work with what you give it. If your data is limited or biased, your results will be too.
  • One-sided Feedback – Very happy or unhappy customers tend to speak up most, which can distort your overall picture.
  • Trusting AI Too Much – Don’t let AI make decisions alone. Always have humans check the results.
  • Language Differences – AI might miss cultural cues about how people from different backgrounds express satisfaction.
  • Missing the Joke – AI often doesn’t get sarcasm or humor, leading to incorrect conclusions.
  • Privacy Issues – Make sure you follow laws about collecting and storing customer information.

Simple Solutions:

  • Gather feedback from many different places
  • Use both AI and human review together
  • Start small before trying to analyze everything
  • Pick tools that give clear, easy-to-understand results
  • Double-check AI findings by talking to real customers
  • Keep sensitive information secure
  • Tell customers how you’ll use their feedback

Remember that AI feedback analysis isn’t about replacing human judgment—it’s about enhancing it. The right balance of technology and human oversight will help you gain deeper customer insights while avoiding any issues.

Best Tools for AI Feedback Analysis

best ai tools

Finding the right tools can make all the difference when implementing AI feedback analysis. These tools offer various capabilities to help you unlock valuable insights from customers with the power of AI.

  • UserFeedback – The AI Summaries feature automatically analyzes open-text responses, saving hours of manual review while providing actionable insights directly in your WordPress dashboard.
  • Qualtrics XM – Enterprise-level customer experience platform with advanced AI capabilities for comprehensive feedback analysis across multiple channels.
  • SurveyMonkey – A popular survey tool with integrated AI features that can analyze responses and identify key themes and sentiments.
  • Clarabridge from Qualtrics – Specialized in text analytics and sentiment analysis with robust AI capabilities for detailed feedback interpretation.
  • Medallia – Experience management platform with AI-powered analytics for customer and employee feedback.

Start with something manageable that integrates well with your existing systems, and you can always scale up to more sophisticated solutions later if needed.

Frequently Asked Questions

Can I use AI for feedback?

Absolutely! AI excels at analyzing customer feedback at scale, transforming thousands of responses into actionable insights within minutes. With tools like UserFeedback, you can implement AI analysis directly on your WordPress site without technical expertise – automatically categorizing feedback and highlighting key themes for immediate action.

How accurate is AI feedback analysis?

Modern AI feedback analysis typically achieves 80-90% accuracy in sentiment detection when used correctly. Accuracy depends on data quality, customization for your industry, and feedback complexity. For best results, use AI to identify broad patterns but have a human check critical or nuanced feedback.

How does AI summarize customer feedback?

AI summarizes feedback by processing text, recognizing patterns across responses, categorizing similar content, analyzing sentiment, and generating concise summaries highlighting key themes. UserFeedback’s AI Summary feature performs this automatically with one click, understanding context beyond simple keyword counting to deliver insights that truly reflect customer sentiment.

And that’s it!

I hope you liked my guide and AI feedback analysis and feel inspired to take advantage of this exciting new technology.

If you liked it, maybe you’d like this The Ultimate Guide to Customer Feedback.

Ready to start collecting valuable feedback? Try UserFeedback today!

And don’t forget to follow us on X and Facebook to learn more about customer feedback and growing your business.

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Inactive License
If your license becomes inactive and is otherwise no longer valid, (a) UserFeedback will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, install or use addon files, or use licensed features (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. UserFeedback will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, USERFEEDBACK WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN UserFeedback AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT UserFeedback WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

UserFeedback reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. UserFeedback shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless UserFeedback, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys' fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. UserFeedback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UserFeedback and you agree to cooperate with UserFeedback's defense of these claims. You agree not to settle any matter without the prior written consent of UserFeedback. UserFeedback will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your UserFeedback Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, UserFeedback is under no obligation to maintain or store your account information or Content. UserFeedback may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with UserFeedback’s processes and practices.

UserFeedback reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, UserFeedback may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. UserFeedback also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. UserFeedback reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Automatic Renewal

Unless you notify MonsterInsights, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Refund Policy

The UserFeedback no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that UserFeedback is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 - 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Free trial accounts and renewals are not eligible for refunds.

Discount Policy

On occasion, UserFeedback may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and UserFeedback about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that UserFeedback may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if UserFeedback does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which UserFeedback has the benefit of under any applicable law), this will not be taken to be a formal waiver of UserFeedback’s rights and that those rights or remedies will still be available to UserFeedback.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

Privacy Policy

Your privacy is very important to us. At UserFeedback we have a few fundamental principles that we follow:

Monster Insights LLC (“UserFeedback”) operates several websites including UserFeedback.com. It is UserFeedback’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, UserFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UserFeedback’s purpose in collecting non-personally identifying information is to better understand how UserFeedback’s visitors use its website. From time to time, UserFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

UserFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. UserFeedback only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to UserFeedback’s websites choose to interact with UserFeedback in ways that require UserFeedback to gather personally-identifying information. The amount and type of information that UserFeedback gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive UserFeedback updates via email, we collect their emails. In each case, UserFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UserFeedback. UserFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

UserFeedback may collect statistics about the behavior of visitors to its websites. For instance, UserFeedback may monitor the most popular pages on the UserFeedback.com site or use spam screened by the Akismet service and/or Google reCAPTCHA to help identify spam. UserFeedback may display this information publicly or provide it to others. However, UserFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

UserFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UserFeedback’s behalf or to provide services available at UserFeedback’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UserFeedback’s websites, you consent to the transfer of such information to them. UserFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UserFeedback discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UserFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of UserFeedback, third parties or the public at large. If you are a registered user of an UserFeedback website and have supplied your email address, UserFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UserFeedback and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UserFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. UserFeedback uses cookies to help UserFeedback identify and track visitors, their usage of UserFeedback website, and their website access preferences. UserFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using UserFeedback’s websites, with the drawback that certain features of UserFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If UserFeedback, or substantially all of its assets were acquired, or in the unlikely event that UserFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of UserFeedback may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by UserFeedback and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Akismet anti-spam service and/or Google reCAPTCHA are saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, UserFeedback may change its Privacy Policy from time to time, and in UserFeedback’s sole discretion. UserFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.