How to Collect User Feedback in WordPress (Super Simple)

Are you looking for a good way to collect user feedback in WordPress?

When people tell you what they like and don’t like about your site, you can use that info to make great improvements. You can make your website easier to use, create better stuff to sell, and write more interesting articles.

All of these changes can help you make more money!

This guide will cover a simple way to ask visitors for user feedback in WordPress. But before we discuss how to do it, let’s consider why getting this feedback is so important and what you can do with it once you have it.

Why Ask Your Website Users for FeedBack?

Where do your ideas come from when you’re trying to improve your website? You probably think of changes based on what you believe the site needs, right?

But wouldn’t it be smarter to ask the people who actually use your website what they want to see?

Sure, you probably have some good ideas based on your research and gut feelings. But when you ask your visitors, you might be surprised by what they say.

They could suggest things you never even thought of!

When you make changes based on user surveys, you directly listen to your users and give them exactly what they want. This helps you build better relationships with potential customers and makes your visitors happier.

Here are some benefits of gathering user feedback:

Get real Insights: Learn what your visitors actually think, expect, and want.
Discover new ideas: Find out about things you never thought of.
Improve user experience: Make your website easier and more enjoyable to use.
Boost conversions: See more people buying products or taking desired actions on your site.
Save time and money: Focus on changes that matter most to your users, avoiding unnecessary work.
Encourage loyalty: Happy visitors are likelier to return and become loyal customers.

Gathering user feedback is like digging through a goldmine from your users. Use the insights you get to create a website that truly meets their needs and expectations, ultimately leading to growth and success for your business.

Now, let’s get into the heart of this tutorial and look at how to do it.

How to Collect User Feedback in WordPress

Are you ready to learn how to collect user feedback in WordPress? Let’s get started!

For this tutorial, we’ll use UserFeedback. It’s the best user feedback plugin for WordPress, with lots of cool features that make it simple to ask your visitors questions and get honest answers.

It’s easy to use and has many ready-made questions from the get-go. But you can also create your own questions to ask your visitors anything you’re curious about.

Here are some of the best UserFeedback features:

You can create unlimited surveys with as many questions as you need, and responses are unlimited.
It offers pre-made surveys if you’re unsure what to ask.
You can customize the look with your website’s colors and logo.
It adapts questions based on previous answers.
You can use various questions like long answers, multiple choice, star ratings, and email collection.
You control when surveys appear and who sees them.
It integrates with Google Analytics, provides easy-to-read reports, and saves all responses.
And much more!

With all these features, UserFeedback makes it simple to collect user feedback from your WordPress website visitors.

To get started, first download UserFeedback at the license level you need for your site. You can also get started for free.

After signing up for UserFeedback, go to your account online and look for the Downloads tab. That’s where you’ll find the plugin file.

Open your WordPress site and find Plugins in the left menu. Click it and pick Add new.

You’ll see an Upload Plugin button – click that.

Find the UserFeedback file you just downloaded and upload it. Then, press the Install Now button and wait a bit.

You’ll see an Activate Plugin button when it’s done. Click it to activate UserFeedback.

Right after you do that, a helpful setup guide will pop up. Look for the Start button and click it to begin.

We’ll set up the plugin in the next sections and create your first survey.

Step 1: Build Your First UserSurvey

The initial step is to create your first UserFeedback survey. Don’t worry if it’s not perfect – you can always change it later.

To begin, you’ll see some ready-made questions you can use. Pick one that you like, or if you prefer, you can write your own question.

After you’ve chosen or created a question, click the Next Step button at the bottom of the page.

Step 2: Choose What Features to Enable

Now, you’ll see a list of features you can turn on.

The number of features you can use depends on which type of UserFeedback license you bought.

Look at the list and turn on the features you want. If your license allows you to use all of them, feel free to do so.

Just click the switches next to each feature to enable them.

Step 3: Customize Your Notifications

In this step, you’ll set up how to get information about your survey answers.

First, type in the email address where you want UserFeedback to send survey results.

You’ll also see an option to receive important messages from the UserFeedback team – you can choose whether you want these or not.

Lastly, there’s an option to help the UserFeedback team learn more about how people use their tool and what they need from websites. You can decide whether to participate in this.

After you’ve decided, you’re ready to proceed to the next part and publish your survey.

Don’t worry; it won’t be live on your site yet, and you’ll still have a ton of different ways to edit and customize your survey before it goes live.

Step 4: Publish Your Survey

In this step, UserFeedback will set up all the extra features you picked earlier.

When your survey is ready, you’ll see a button that says Exit to Dashboard. Click this button to return to your main UserFeedback control area.

Step 5: Edit Your Survey

Now, it’s time to fine-tune your survey. You can work on the one you just made or start a brand-new one.

To change your existing survey, go to your WordPress admin area and click on UserFeedback » Surveys.

Move your mouse over your survey’s name and click the Edit link that appears.

On the next screen, you can change your survey questions and the message people see after they finish, add new questions, change old ones, and update your thank you note.

When you’re done, click the Next Step button at the bottom of the page.

You’ll now see the Settings page. Here, you can really personalize your survey.

You can turn Google Analytics tracking through MonsterInsights on or off at the top. However, we recommend keeping it on.

In the Targeting section, select where and when your survey appears.

You can also choose which devices (like phones or computers) and which pages of your site it appears on.

The Behavior section lets you decide when the survey pops up, how long it stays visible, how many days it should run, and if you want it to start off small and less noticeable.

After you’ve set all these options, click Next Step at the bottom.

On the Notifications screen, you can choose to receive an email whenever someone fills out your survey.

Now, head to the Publish page.

By default, the survey is set to go live later. If you want it to start immediately, switch off the Schedule for Later option.

Click Save and Schedule once you’re ready.

If you want to personalize the appearance of your survey even more, navigate to UserFeedback » Settings » Widget:

Here, you can edit the position, font, style, and more of your WordPress survey.

Congratulations!

You’ve now successfully published your first survey to collect user feedback in WordPress!

Your survey will now be live, and invaluable feedback will be collected from your visitors. Use these insights to improve your website, boosting engagement, conversions, and sales.

We hope you liked this article and found it useful. To learn more about online surveys and user feedback, be sure to read:

Not using UserFeedback yet? What are you waiting for?

And don’t forget to follow us on X and Facebook to learn more about collecting user feedback online.