Are you wondering how your visitors feel about your website and want to include a “Did You Find This Page Helpful” survey in WordPress?
That’s a great idea!
When visitors share their thoughts, you gain valuable insights into what works well and what needs improvement. This feedback can guide you to make your content more engaging, streamline your site’s navigation, and enhance your product offerings to increase your revenue.
In this article, I’ll show you how to create a Did You Find This Page Helpful survey and explore different ways to display your survey for the best results.
Let’s dive in!
The Purpose of a “Did You Find This Page Helpful” Survey
The purpose of a Did You Find This Page Helpful survey is to capture immediate and honest feedback from your website visitors.
This quick feedback loop provides valuable insights into the effectiveness of your content and the overall user experience on your site. By understanding what your audience finds useful or lacking, you can:
- Identify Content Gaps: Recognize which topics need more details or clarity based on user responses.
- Enhance User Satisfaction: Make targeted improvements that lead to a more pleasant browsing experience.
- Increase Site Engagement: Use feedback to inform strategic decisions that keep your audience returning.
- Boost Your Revenue: By knowing what your audience is looking for, it gets easier to give them what they want and turn them into happy customers.
Knowing your target audience is key to any business’s success. It really gives you a clear strategy and path to great results.
Next, let’s explore how to create a Did You Find This Page Helpful survey for your WordPress site.
How to Create a “Did You Find This Page Helpful” Survey
Are you ready to start collecting valuable user feedback on your WordPress site with a Did You Find This Page Helpful Survey? Great!
For this guide, we’ll use UserFeedback, the best user feedback WordPress plugin known for its user-friendly design and robust features.
UserFeedback stands out because it’s incredibly simple to use and comes with many pre-set questions, although you’re free to create your own based on your specific needs.
Here are some of its standout features:
- Unlimited Surveys and Responses: Craft as many surveys as you like, with no limits on the number of questions or responses.
- Ready-Made Surveys: If you’re stumped on what to ask, UserFeedback provides pre-made templates.
- Customizable Design: Match your survey to your site’s branding by altering colors and adding your logo.
- Conditional Logic: Tailor questions based on users’ previous answers for a more personalized experience.
- Versatile Question Types: Choose from various formats like open-ended questions, multiple choice, star ratings, and even collect emails.
- Control Over Visibility: Decide when and to whom your surveys are shown, ensuring you reach the right audience.
- Integration and Reporting: Connect with Google Analytics and access easy-to-understand reports while securely storing all feedback.
With these features, UserFeedback streamlines the process of gathering user input directly from your website visitors.
To get started, first purchase the UserFeedback plugin at the license level suitable for your site, or grab the free option available to get started.
After signing up for UserFeedback, visit your account online. Then, navigate to the Downloads tab to download the plugin file:
Now, go to your WordPress dashboard, find Plugins in the left menu, and select Add New.
Click the Upload Plugin button, locate the UserFeedback file you downloaded, and upload it:
Hit the Install Now button and wait for the installation to complete:
Once installed, you’ll see an Activate Plugin button. Click it to enable UserFeedback on your site.
After activation, a setup guide will appear. Click the Start button to begin setting up the plugin:
In the next sections, I’ll guide you through configuring the plugin and creating your first survey.
Step 1: Building Your “Did You Find This Page Helpful” Survey
Start by creating your first UserFeedback survey. Don’t stress about perfection at this stage—you can make modifications later.
Initially, you’ll have access to some pre-made questions.
For the Did You Find This Page Helpful survey, I will create my own and type in my question:
We’ll modify the survey later. For now, click the Next Step button at the bottom of the page.
Step 2: Choose What Features to Enable
Next, you’ll see a selection of features you can activate. The features you have depend on your UserFeedback license type.
Review the list and toggle on the features you wish to use. If your license permits, you can enable all available features by clicking the switches beside each one.
Step 3: Customize Your Notifications
Now, set up how you’d like to receive updates about your survey responses. Enter the email address where you want the survey results sent to.
Decide if you want to receive important updates from UserFeedback’s team.
You can also opt to help the UserFeedback team improve the tool by allowing them to gather usage insights.
With these settings adjusted, you can proceed to the next phase and publish your survey. Your survey won’t go live immediately, so you will have plenty of time to make any necessary edits or customizations.
Step 4: Publish Your Survey
This step involves applying all the features you’ve selected.
When your survey setup is complete, click the Exit to Dashboard button to return to your main UserFeedback area.
Step 5: Edit Your Survey
Now, the fun begins because it’s time to refine your survey.
In your WordPress admin dashboard, navigate to UserFeedback » Surveys.
Hover over the name of your survey and click the Edit link that appears.
On the next screen, you can modify your survey questions, add new ones, update the completion message, and tweak the thank you note.
I renamed my survey and changed the question to Radio Buttons. I also included some emojis to make the survey a bit more engaging:
If you click preview, you’ll see what your survey will look like:
Then I’ll add a second Long Answer question and use conditional logic to display it if the respondent answers “No”:
This is what it’ll look like:
Under the Settings tab, you can decide whether or not the question is required. I’ll set mine to required since I want the reason behind why the page was not helpful:
Feel free to play around and add the questions you’d like. You can also change the colors of your survey to match your website.
After editing, click Next Step at the page’s bottom.
You’ll now be on the Settings page, where you can fully customize your survey:
Enable or disable Google Analytics tracking through MonsterInsights. I recommend keeping it enabled.
In the Targeting section, specify where and when your survey will appear, including device and page-specific targeting.
The Behavior section allows you to set when and how your survey is displayed. I’ll cover more on this later, but you can jump to the section immediately if you need help deciding.
After configuring these options, click Next Step again.
On the Notifications screen, choose if you want email notifications each time your survey is completed.
Finally, move to the Publish page.
By default, your survey is scheduled to go live later. To launch it immediately, toggle off the Schedule for Later option.
Click Save and Schedule once you’re set.
For additional customization, go to UserFeedback » Settings » Widget to adjust the position, font, style, and more of your survey’s appearance:
By following these steps, you’ll have your Did You Find This Page Helpful survey up and running on your WordPress site, ready to gather valuable user feedback.
Now, let’s check out some different options you can consider when displaying your survey.
How to Display Your “Did You Find This Page Helpful” Survey
There are several ways to implement a Did You Find This Page Helpful survey, each with its own advantages.
The best choice often depends on your specific goals and the user experience you want to provide. Here are some common methods:
1. Inline Survey at the End of Content:
This is a very common approach where the survey is placed right at the end of the article or page content. It can seamlessly fit into the page design and is naturally encountered as users finish reading.
It’s best for pages where users typically read all the content before deciding if it is helpful.
How to make it: Simply head to UserFeedback » Surveys and copy the shortcode for your survey. Now insert this shortcode onto the page as HTML:
2. Exit-Intent Pop-Up:
Here, the survey appears when the system detects that the user is about to leave the page (e.g., moving the mouse toward the close button).
The advantage is that it captures feedback right before the user exits with a popup, potentially providing insights into why they might be leaving.
It’s best for gathering last-minute impressions without disrupting browsing.
How to make it: You can have your survey popup at the bottom of the page by selecting “When a user is about to abandon the page on Desktop” in the Behaviour section of your UserFeedback survey:
Read our step-by-step guide on How to Add a Popup on WordPress to learn more.
3. On-Scroll Survey:
With this option, the survey appears as the user scrolls to a certain point on the page.
It’s best for long-form content where user interest needs to be explored mid-way through, allowing you to reach users who are actively engaging with the content.
How to make it: Under the Behaviour settings of UserFeedback, choose to display your survey after a certain amount of seconds or “When a user scrolls halfway down the page”:
4. Persistent Feedback Button:
A feedback button is a small, unobtrusive button or icon that remains on the page, often at the side or bottom. Users can click it to open the survey at any time.
This allows users to give feedback whenever they feel ready and gives them control.
How to make it: Go to UserFeedback » Settings » Widget and choose to start your survey minimized and displayed either to the side or bottom of the page:
Congratulations!
You have now successfully added a great Did You Find This Page Helpful survey to your WordPress website.
I hope you liked this tutorial and found it helpful. For more, be sure to check out:
- 44 Customer Survey Questions + Guide to Meaningful Feedback
- How to Ask For a Review (12 Best Ways + Examples)
- How to Create a Customer Satisfaction Survey on WordPress
Not using UserFeedback yet? What are you waiting for?
And don’t forget to follow us on X and Facebook to learn more about collecting user feedback online.
