Net Promoter Score® (NPS®) surveys are amazing tools for measuring customer loyalty and viewing the overall satisfaction with your brand.
At UserFeedback, we wanted to make tracking and calculating your NPS® score as simple as possible. So, with the launch of UserFeedback 1.2, I’m thrilled to introduce the NPS® Survey Report!
This new feature integrates seamlessly into your WordPress dashboard, giving you immediate insights into how your customers feel. It streamlines the process, allowing you to quickly determine if your customers are happy or if you need to make adjustments.
Let’s take a deeper look into this awesome new feature.
Effortless NPS® Monitoring in WordPress
Tracking and calculating your NPS® score used to be a hassle, with lots of manual data handling and calculations that could easily lead to mistakes.
But now, with UserFeedback, it’s easier than ever.
All the vital data you need is gathered directly from your WordPress dashboard, eliminating the need to juggle between platforms and make any manual calculations.
Simply create a new NPS® survey using our pre-made template and publish it on your website:
As respondents complete your survey, their data will be automatically tracked and instantly available in the NPS® Survey Report inside your WordPress dashboard:
In the top bar, you instantly have an overview of the number of respondents who are promoters, passive, and detractors of your brand. Just below, you’ll see your automatically calculated NPS® score and the total number of responses.
How cool is that?
The graph illustrates how your NPS® score has evolved over time, providing a dynamic view of your audience’s feedback:
Additionally, you have a comprehensive overview of each response, complete with comments and individual NPS® scores, allowing you to dive deep into specific customer responses:
Read through your comments or search for specific feedback to analyze if something should be improved.
You can also break down your results by a specific date range:
To use this new report, head over to UserFeedback » Surveys, hover over your NPS® survey, and click on Results.
Use the report to effortlessly track customer feedback, spot trends, and make informed decisions to boost customer satisfaction and loyalty. With quick access to this vital data, you can easily improve your services over time to give your customers exactly what they want.
Our new NPS® Survey Report is available at the UserFeedback Pro level and up.
That’s it for this release!
I hope you love this new feature. Want to let us know what you think? Get in touch.
