12 Proven Ways to Increase Your Survey Response Rate

12 Proven Ways to Increase Your Survey Response Rate

Last updated on Feb 28, 2025 by Josephine Remo | Reader Disclosure Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. We only recommend products that we believe will add value to our readers.

Are you looking to increase your survey response rate but feeling frustrated with low participation? You’re not alone! This is one of the biggest challenges survey creators face.

Low response rates can be incredibly frustrating when you’re trying to gather valuable feedback. You spend time carefully crafting your questions, planning your distribution strategy, and then… crickets. Or worse, you get such a small number of responses that you can’t draw any meaningful conclusions from your data.

But don’t worry, I’m here to help! I’ll share 12 proven techniques to increase your survey response rate in this comprehensive guide.

But first…

What Is a Good Response Rate for a Survey?

Before we look at how to improve your response rates, let’s talk about what “good” actually looks like. The truth is, there’s no one-size-fits-all answer. What’s considered a good survey response rate varies depending on several factors.

In my experience, here’s what you should generally aim for:

But here’s something important to keep in mind: these numbers are just benchmarks, not hard rules. Your “good” response rate depends on factors like:

Pro Tip: Instead of obsessing over industry averages, focus on establishing your own baseline and working to improve it consistently. Even a 5% increase in your current response rate can provide significantly more valuable data.

Remember, while higher response rates are generally better, what matters most is getting enough quality responses to make your data statistically significant. Even a survey with a lower response rate can be valuable if it provides meaningful, representative feedback from your target audience.

How to Calculate Your Survey Response Rate

Calculating your survey response rate is actually pretty straightforward. Let me break it down for you in simple terms.

Here’s the basic formula:

Response Rate = (Number of Completed Surveys/Total Number of Surveys Sent) ×100

Let’s look at a real-world example: Say you sent your customer satisfaction survey to 1,000 people, and 150 completed it. Here’s how you’d calculate your response rate:

150 (completed surveys) ÷ 1,000 (total sent) = 0.15

0.15 × 100 = 15% response rate

Pro Tip: Pay attention to the word “completed” here. Partial responses should be tracked separately to help you identify where people might be dropping off in your survey.

Key Factors That Impact Your Calculation:

  • Bounced emails (should be subtracted from your total sent)
  • Partial responses (should be tracked separately)
  • Invalid responses (should be removed from your completed count)

While this calculation is simple, what really matters is understanding the story behind your numbers. A 15% response rate might be fantastic if your survey is long and complex, but not so great for a one-question customer feedback survey.

12 Proven Ways to Increase Your Survey Response Rate

Ready to transform your survey response rates from mediocre to impressive?

I’ve gathered the most effective strategies that actually work in the real world. These aren’t just theoretical tips—they’re practical techniques that will help you collect more responses and better data.

  1. Keep Surveys Short and Sweet
  2. Perfect Your Timing
  3. Personalize Your Survey Invitations
  4. Offer Strategic Incentives
  5. Use Clear, Simple Language
  6. Optimize for Mobile Devices
  7. Be Transparent About Survey Length
  8. Send Strategic Reminders
  9. Ensure Anonymity and Confidentiality
  10. Target the Right Audience
  11. Create Engaging Survey Design
  12. Use Multiple Distribution Channels

1. Keep Surveys Short and Sweet

how to improve customer service - be available

Nobody likes filling out long surveys and attention spans are shorter than ever! This means that every extra question reduces the likelihood of completion.

In fact, surveys with more than 12 questions that take more than 7 minutes to complete see a 20% drop in response rates. That’s a lot!

The sweet spot? Aim for a survey that takes 3-5 minutes to complete. That’s typically around 10 questions or fewer.

Here’s how to keep things concise:

  • Focus on must-have questions only
  • Remove redundant or “nice-to-have” questions
  • Use skip logic to show only relevant questions
  • Break complex questions into simpler ones

Pro Tip: Before finalizing your survey, take it yourself and time it. If it takes you more than 5 minutes, it’s probably too long for your respondents.

2. Perfect Your Timing

Timing can make or break your survey response rate. Just like you wouldn’t call someone during dinner, you need to be strategic about when you send your surveys.

The sweet spot for sending surveys is typically mid-week, either around mid-morning (10 AM) or mid-afternoon (2-3 PM). Avoid Mondays when people are catching up on work and Fridays when they’re mentally checking out for the weekend. And don’t forget to consider your audience’s time zone.

Context matters too. Think about when your survey will be most relevant to your recipients. If you’re looking for feedback about a purchase, send your survey within 24 hours while the experience is still fresh. For event feedback, aim for within 48 hours, and for general customer satisfaction, try to catch them right after a meaningful interaction.

Pro Tip: For B2B surveys, stick to business hours. For B2C, early evening can work well when people are unwinding from their day.

3. Personalize Your Survey Invitations

Nobody likes feeling like just another number. Personalization can transform your survey from a corporate task into a meaningful conversation with your audience. It shows you value their individual experience and care about their specific feedback.

Think about the difference between these two approaches: “Dear Valued Customer, Please complete our satisfaction survey.” versus “Hi Tom, How was your experience with the new camera you bought last week?”

The second approach feels more like a natural conversation, doesn’t it? That’s because it references a specific interaction and speaks directly to the customer’s experience. This kind of personalization can significantly boost your response rates by making your survey feel more relevant and important to the recipient.

4. Offer Strategic Incentives

increase survey response rate: offer incentives

Let’s talk about incentives—because yes, sometimes people need a little extra motivation to share their thoughts. But not all incentives are created equal, and throwing money at the problem isn’t always the answer.

Small, guaranteed rewards often work better than the chance to win something big. Think about offering a
coffee gift card to everyone who completes your survey, rather than a chance to win a $500 prize. Why? Because people tend to value a sure thing over a potential windfall.

Pro Tip: Make sure your incentive matches your audience and the effort required. A 30-minute survey might need a more substantial reward than a quick 2-minute feedback form.

5. Use Clear, Simple Language

Complex language is a response rate killer, plain and simple. So write your questions like you’re explaining them to a friend.

  • Instead of: “Please indicate your level of satisfaction regarding the user interface of our digital platform.”
  • Try: “How easy was it to use our website?”

If your respondents need to read a question twice to understand it, you need to rewrite it. Keep your language conversational, direct, and jargon-free.

6. Optimize for Mobile Devices

More than half of your respondents will probably try to complete your survey on their phone. If your survey isn’t mobile-friendly, you’re essentially shutting the door on these potential responses.

Making your survey mobile-friendly isn’t just about shrinking it to fit a smaller screen. It’s about rethinking the entire experience for someone using their thumb to navigate while possibly multitasking.

Key mobile optimization tips:

  • Use single-column layouts
  • Make buttons large enough to tap easily
  • Keep text input to a minimum (typing on phones is tedious)
  • Test your survey on multiple devices before launching

A perfectly crafted survey with amazing incentives still won’t get responses if people can’t easily complete it on their preferred device.

7. Be Transparent About Survey Length

Nobody likes surprises—especially when it comes to time commitments. Being upfront about your survey length builds trust and sets clear expectations. When people know exactly what they’re getting into, they’re more likely to complete your survey.

Instead of leaving your respondents guessing, tell them straight up: “This survey takes about 3 minutes to complete” or “Just 5 quick questions for you.”

When you’re honest about the time investment, people can decide when they have the right moment to engage, rather than abandoning halfway through.

8. Send Strategic Reminders

send reminders

We all need a gentle nudge sometimes. People get busy, emails get buried, and your survey gets forgotten. But there’s a fine line between helpful reminders and annoying spam.

Here’s what works: Send a maximum of two reminders, spaced about 3-4 days apart. Each reminder should feel fresh and friendly, not like you’re simply copying and pasting the same message. And always acknowledge that they might have missed your first email—don’t make them feel guilty about it.

Also, test different subject lines for your reminder emails. Something like “We still value your opinion!” often works better than “Reminder: Complete our survey.”

9. Ensure Anonymity and Confidentiality

People are more honest when they know their responses can’t be traced back to them. If you want genuine feedback, especially on sensitive topics, you need to make your respondents feel safe.

Clearly explain:

  • How you’ll use their responses
  • Who will have access to the data
  • What steps you’re taking to protect their privacy

10. Target the Right Audience

Sending your survey to the wrong audience is like trying to sell ice cream in a snowstorm—you’re wasting everyone’s time and hurting your response rate.

Think carefully about who can provide the most valuable feedback for your specific questions. A survey about your mobile app should go to people who’ve actually used it, not your entire email list. When people receive surveys relevant to their experiences and interests, they’re naturally more motivated to respond.

A smaller, more targeted audience often yields better results than a massive, unfocused blast to everyone in your database.

11. Create Engaging Survey Design

First impressions matter and this absolutely applies to surveys too. A well-designed survey isn’t just pretty to look at; it’s easier to complete and more likely to keep respondents engaged until the end.

Think of your survey design as a welcoming conversation rather than an interrogation. Use plenty of white space, clear headings, and a clean, professional layout. Colors should be easy on the eyes, and your branding should be subtle but present.

I’ve found that breaking longer surveys into logical sections and showing progress bars helps keep respondents motivated.

Pro Tip: If you’re asking for ratings, consider using familiar symbols (like stars or emojis) instead of just numbers. They’re more engaging and often lead to higher completion rates.

Feedback Survey Questions CES Template

12. Use Multiple Distribution Channels

Relying on just one channel to distribute your survey is like fishing with a single line when you could be using a net. Different people prefer different communication channels, so why not meet them where they are?

Consider distributing your survey through:

  • Email (still the classic choice)
  • In-app or website pop-ups
  • Social media
  • Text messages
  • QR codes at physical locations

Also, adapt your approach for each channel. An email survey invitation can be more detailed, while a social media post needs to be short and snappy. The survey itself should remain consistent, but how you present it should match the platform.

Think about timing too—a text message survey might work better in the evening, while a business-focused LinkedIn survey could perform better during work hours.

The goal isn’t to bombard people across all channels but to thoughtfully choose the most relevant ones for your specific audience and survey goals.

And that’s it!

Now that you have these 12 proven strategies to boost your survey response rates, you’re well-equipped to create surveys that people will actually want to complete. But having the right tools is just as important as having the right techniques.

Speaking of tools, if you’re running a WordPress website, let me share a game-changer that helps streamline the survey process and consistently achieve higher response rates.

Best Tool for Running Surveys: UserFeedback

Now that you know how to improve survey response rates, you need the right tool to put these strategies into action. As a WordPress user, I can’t recommend UserFeedback enough—it’s specifically designed to help you implement all the response-boosting techniques we just discussed.

UserFeedback

What makes UserFeedback particularly effective for increasing response rates is its user-centric approach. The tool presents questions one at a time, making surveys feel less overwhelming and more conversational.

Key Features That Boost Response Rates:

  • Smart targeting options to reach the right audience
  • Customizable designs that match your brand
  • Mobile-friendly surveys that work seamlessly on all devices
  • Flexible display options that don’t disrupt the user experience
  • Pre-built templates for quick setup

UserFeedback’s conditional logic feature lets you create dynamic surveys that adapt based on previous answers—making your surveys more relevant and engaging for each respondent.

UserFeedback example conditional logic survey gif

What I particularly love about UserFeedback is how it combines powerful features with simplicity and it’s even possible to get started for free.

You don’t need to be a tech expert to create professional-looking surveys that actually get responses. Plus, all your survey data integrates directly with your WordPress dashboard, making it easy to track and analyze results.

UserFeedback report - user feedback tools

Whether you’re collecting customer feedback, running market research, or measuring satisfaction scores, UserFeedback gives you everything you need to create surveys that people actually want to complete.

Get started with UserFeedback today!

Frequently Asked Questions

Below I’ll answer some frequently asked questions about running surveys and response rates:

Is 20 respondents enough for a survey?

Twenty respondents are generally too little for reliable survey results. While you might get some useful insights, you’ll need more responses to draw statistically significant conclusions. The ideal number depends on your audience size and desired confidence level.

What is a good sample size for a survey?

A good sample size depends on your total audience and desired margin of error. For most business surveys, aim for at least 100 responses for smaller groups (under 1,000) or 300-400 for larger. This typically provides a reasonable confidence level for decision-making.

What is a low response rate for a survey?

Response rates below 5% are considered low for most surveys. However, context matters—a 5% response rate might be acceptable for a general market research survey but would be concerning for an internal employee survey, where rates should be 40% or higher.

What is response bias in surveys?

Response bias occurs when survey respondents answer questions inaccurately or untruthfully. This can happen when questions are leading, when respondents want to please the surveyor, or when they feel pressured to give “socially acceptable” answers. Good survey design helps minimize this bias.

That marks the end of my guide on increasing your survey response rate.

I hope you liked it and found it helpful. Be sure to also check out these other resources:

Not using UserFeedback? Get started today!

And remember to follow us on X and Facebook to learn more about online surveys and customer feedback.

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License Holders

Only a license holder is permitted to request support or access support resources. If any attempt is made by another party other than the license holder to access support in a manner not specified, we reserve the right to suspend indefinitely the license key without notice or consent.

Re-posting content from any portion of this site, including support forum and documentation materials, is strictly prohibited. If any attempt is made to re-post content in a manner specified above, we reserve the right to suspend indefinitely the license key without notice or consent.

Sharing or Reselling your license key is not allowed. If we discover a violation of this rule, we reserve the right to immediately suspend the account without notice, indefinitely.

Inactive License
If your license becomes inactive and is otherwise no longer valid, (a) UserFeedback will no longer be obligated to provide you the Services, (b) your account will no longer be accessible by you to download plugin files, install or use addon files, or use licensed features (c) you will immediately stop using Services, and (c) all licenses and other rights granted to you under the Agreement will immediately cease. UserFeedback will not be liable to you or any third party for termination of this Agreement or any termination or suspension of your use of the Services.

YOU ACKNOWLEDGE THAT YOUR CONTENT MAY BE DELETED FROM YOUR ACCOUNT UPON YOUR LICENSE BECOMING INACTIVE. THIS CONTENT CANNOT BE RECOVERED ONCE DELETED. IF YOUR LICENSE IS NOT ACTIVE, USERFEEDBACK WILL NOT STORE CONTENT ON YOUR BEHALF.

Limitation of Liability / Exclusion of Consequential and Related Damages

NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL EXCEED THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE ABOVE LIMITATIONS WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY. HOWEVER, THE ABOVE LIMITATIONS WILL NOT LIMIT YOUR PAYMENT OBLIGATIONS UNDER THE “FEES” SECTION OF THE AGREEMENT.

IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS, REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

THE FOREGOING LIMITATIONS SHALL ALSO APPLY WITH RESPECT TO ANY DAMAGES INCURRED BY REASON OF ANY CONTENT OR SERVICES PROVIDED ON ANY THIRD PARTY SITES OR OTHERWISE PROVIDED BY ANY THIRD PARTIES OTHER THAN UserFeedback AND RECEIVED BY YOU THROUGH OR ADVERTISED ON THE SITE OR RECEIVED BY YOU ON ANY THIRD PARTY SITES. YOU ALSO AGREE THAT UserFeedback WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS THE RESULT OF ANY INTERACTIONS OR DEALINGS WITH ADVERTISERS OR AS THE RESULT OF THE PRESENCE OF SUCH ADVERTISERS ON THE SITE.

UserFeedback reserves the right to modify, suspend or discontinue the Site and/or Services, or any portion thereof, with or without notice at any time and for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. UserFeedback shall have no liability whatsoever for any damages, liabilities, losses or any other consequences that you may incur as a result of any such modification, suspension or discontinuance.

Indemnity

You agree to indemnify, defend, and hold harmless UserFeedback, and its subsidiaries, affiliates, co-branders, all third-party advertisers, technology providers, service providers or other partners, and each of their respective officers, directors, agents, shareholders, employees and representatives, from and against any third party claim, demand, loss, damage, cost, or liability (including, reasonable attorneys' fees) arising out of or relating to this Agreement or the Site, including but not limited to in relation to: (a) your use, non-use or misuse of, or connection to the Site, the Services and any Content, including without limitation your Content and any third party Content, forming part of the Site; (b) your breach or alleged breach of this Agreement; and (c) your violation of any rights, including intellectual property rights, of a third party. UserFeedback reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify UserFeedback and you agree to cooperate with UserFeedback's defense of these claims. You agree not to settle any matter without the prior written consent of UserFeedback. UserFeedback will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Cancellation and Termination

If you wish to cancel your Subscription, you can do so by logging into your account and proceeding with this option through the billing section menu. If you are unable to find this option within the billing section or if you have questions or need assistance, please contact Support and they can assist you with the cancellation process. You will remain liable for all charges accrued on your account up to the time that you downgrade or cancel your Subscription, including full monthly fees for the month in which you cancelled, provided however that if you cancel your Subscription within the first fourteen (14) days of opening your UserFeedback Account, you will receive a refund of your Subscription fee.

Upon cancellation of your Subscription, UserFeedback is under no obligation to maintain or store your account information or Content. UserFeedback may, at its option, either delete your information and Content immediately or retain it (in full or in part) in accordance with UserFeedback’s processes and practices.

UserFeedback reserves the right at any time, and without cost, charge or liability, to terminate this Agreement at its sole discretion for any reason, including, but not limited to, a failure to comply with the terms of this Agreement. In addition, UserFeedback may, in its sole discretion, at any time, temporarily or permanently suspend access to your account, Subscription or Services for any violation or suspected violation of this Agreement. UserFeedback also reserves the right to deny access to anyone, including, but not limited to those users who use proxy servers and/or IP addresses residing in certain geographical areas outside of Canada and the United States. UserFeedback reserves the right to terminate any portion of the Site at any time, for any reason, with or without notice.

Automatic Renewal

Unless you notify MonsterInsights, LLC before the end of the applicable subscription period that you want to cancel your renewal, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription for such Renewal using any credit card or other payment medium we have on record for you. A subscription can be cancelled at any time in the My Account and Billing section of your dashboard.

Refund Policy

The UserFeedback no-risk money back guarantee offers that, if at any time within the first 14 days of opening your paid Account you decide that UserFeedback is not for you, then just let our awesome support team know (we make it easy!).

We will stop your Subscription and issue you a refund. Your request for a cancellation must be received within 24 business hours of the 14 days of the date and time of opening your paid Account. While some refunds may be instant, refund credit can take up to 5 - 10 business days to show up in your credit card statement.

If adequate notice is not received and your credit card is subsequently charged, you will not receive a refund.

Free trial accounts and renewals are not eligible for refunds.

Discount Policy

On occasion, UserFeedback may offer purchase incentives in the form of subscription discount codes. Discount codes are applied on an introductory basis, meaning that are only applied for the first term of the subscription selected. Discount codes do not perpetuate with the life of the subscription. After your initial term has passed, subscriptions will be charged the regular price.

Agreement to Governing Law and Jurisdiction

If there is any dispute between you and UserFeedback about or involving this Agreement, the Site or the Services, you hereby agree that the dispute shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law provisions. You hereby agree to submit to the exclusive jurisdiction of the courts in West Palm Beach, Palm Beach County, Florida, with respect to any claim, proceeding or action relating to or otherwise arising out of this Agreement, the Site or the Services, howsoever arising, provided always that UserFeedback may seek and obtain injunctive relief in any jurisdiction.

Severability

If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.

Legal Remedies

You agree that this Agreement is specifically enforceable by injunctive relief and other equitable remedies without proof of monetary damages.

You agree that if UserFeedback does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which UserFeedback has the benefit of under any applicable law), this will not be taken to be a formal waiver of UserFeedback’s rights and that those rights or remedies will still be available to UserFeedback.

Surviving Provisions

The sections of “Submission of Content”, “Intellectual Property Rights”, “Confidential Information”, “Disclaimer of Warranties”, “Third Party Sites and Content”, “Limitation of Liability/Exclusion of Consequential and Related Damages”, “Indemnity” and “Agreement to Governing Law and Jurisdiction”, “Severability”, “Legal Remedies”, and any other provisions that by their nature are intended to survive will survive any actual or purported termination of your account or termination or expiration of this Agreement and shall continue in full force and effect.

Manner of Giving Notice

Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email. Billing-related notices to you shall be addressed to the relevant billing contact designated by you. All other notices to you shall be addressed to the relevant contact designated by you.

Miscellaneous
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

For any questions, feel free to reach out at 561-408-1057

Privacy Policy

Your privacy is very important to us. At UserFeedback we have a few fundamental principles that we follow:

Monster Insights LLC (“UserFeedback”) operates several websites including UserFeedback.com. It is UserFeedback’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, UserFeedback collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UserFeedback’s purpose in collecting non-personally identifying information is to better understand how UserFeedback’s visitors use its website. From time to time, UserFeedback may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

UserFeedback also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. UserFeedback only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to UserFeedback’s websites choose to interact with UserFeedback in ways that require UserFeedback to gather personally-identifying information. The amount and type of information that UserFeedback gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive UserFeedback updates via email, we collect their emails. In each case, UserFeedback collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UserFeedback. UserFeedback does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

UserFeedback may collect statistics about the behavior of visitors to its websites. For instance, UserFeedback may monitor the most popular pages on the UserFeedback.com site or use spam screened by the Akismet service and/or Google reCAPTCHA to help identify spam. UserFeedback may display this information publicly or provide it to others. However, UserFeedback does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

UserFeedback discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UserFeedback’s behalf or to provide services available at UserFeedback’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UserFeedback’s websites, you consent to the transfer of such information to them. UserFeedback will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UserFeedback discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UserFeedback believes in good faith that disclosure is reasonably necessary to protect the property or rights of UserFeedback, third parties or the public at large. If you are a registered user of an UserFeedback website and have supplied your email address, UserFeedback may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UserFeedback and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UserFeedback takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. UserFeedback uses cookies to help UserFeedback identify and track visitors, their usage of UserFeedback website, and their website access preferences. UserFeedback visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using UserFeedback’s websites, with the drawback that certain features of UserFeedback’s websites may not function properly without the aid of cookies.

Business Transfers

If UserFeedback, or substantially all of its assets were acquired, or in the unlikely event that UserFeedback goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of UserFeedback may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by UserFeedback and does not cover the use of cookies by any advertisers.

Comments

Comments and other content submitted to Akismet anti-spam service and/or Google reCAPTCHA are saved on our servers unless they were marked as false positives, in which case we store them long enough to use them to improve the service to avoid future false positives.

Privacy Policy Changes

Although most changes are likely to be minor, UserFeedback may change its Privacy Policy from time to time, and in UserFeedback’s sole discretion. UserFeedback encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.